Your satisfaction is our success!
Saffron Launderers & Dry Cleaners has a rich history dating back to 1897, with a strong reputation for providing top-quality laundry and dry cleaning services to individuals, households, and commercial businesses across Essex, Suffolk, and Hertfordshire. Our company, formerly known as The Saffron Walden Steam Laundry Company Limited, has been family-owned and managed by successive generations of the Southall family, and has grown to employ over seventy people across three locations.
Over the years, we have refined our services to meet the diverse needs of our customers, combining traditional methods with modern technology to provide exceptional results. Our laundry services cater to both personal and household items, including delicate fabrics, bedding, towels, and table linens. We also offer specialized services such as wedding dress cleaning, repairs, and alterations, as well as starching and pressing for that extra crisp finish.
Our Commercial Services
Our commercial laundry division provides a comprehensive service to local businesses, catering to the laundering needs of uniforms, work wear, and linen. We understand the importance of maintaining high standards of cleanliness and hygiene in the workplace, and our team works closely with clients to ensure their specific requirements are met. From hospitals and hotels to restaurants and care homes, we have built a reputation for reliability, efficiency, and attention to detail.
Our Commitment to Quality
At Saffron Launderers & Dry Cleaners, we take pride in our commitment to quality and customer satisfaction. Our team of experienced professionals takes the time to understand each customer's individual needs, ensuring that every item is treated with care and attention. We use only the highest-quality detergents and cleaning solutions, and our state-of-the-art equipment is regularly maintained to ensure optimal performance.
Our Promise
At Saffron Launderers & Dry Cleaners, we promise to provide you with exceptional service, exceptional quality, and exceptional value. Whether you're a personal customer or a commercial client, we understand the importance of building long-term relationships based on trust, reliability, and consistency. That's why we strive to exceed your expectations with every interaction, every delivery, and every promise we make.
Overall Experience
The reviews are mixed, with some customers expressing satisfaction with the service, while others have had disappointing experiences.
Positive Feedback
Several customers have praised the quality of service they received. Fiona Watts and Denise Webb both awarded 5 stars, with Fiona describing the service as "BRILLIANT" and Denise stating that the cleaning was "Brilliant" and the suit was completely free of marks.
Negative Feedback
However, there are also several negative reviews. Trixie Green was unhappy with the service, stating that her husband's suit was returned with a crease near the waistband and that they will not be returning to the business. Sam Bell was extremely dissatisfied, detailing how the company ruined her wedding sari and refused to offer compensation.
Specific Issues
One specific issue mentioned in the reviews is the handling of special items, such as wedding saris. Sam Bell's experience was particularly distressing, as she felt the company was unhelpful and refused to take responsibility for their mistake. Nicola Morpeth did not mention any issues, simply stating that the same-day service for her husband's shirts was "very good".
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