Where good quality & service never go out of fashion
At Stones Carpets & Flooring, we have been established as one of the best carpet retailers in the North West since 1990. Our company and reputation have been built on good old-fashioned quality and service. All carpet and flooring orders are managed by our expert team of designers and fitters, and each installation is seen through from beginning to end.
Our Services
We deal with all major quality carpet and flooring brands to ensure you get the best. Our expert team will guide you through our extensive range of luxury vinyl tile flooring, carpets, and bespoke wood flooring solutions. We offer a free estimation and design service to homes in the Northwest area, and our NICF-accredited fitters will ensure a seamless installation process.
Our Promise
We promise to always give professional and honest advice, as well as friendly service. We will always provide high-quality materials and high standards of workmanship by qualified flooring fitters. We will turn up for all appointments and fittings as promised, and offer outstanding value for money. We will go that extra mile to ensure customer satisfaction, and deal with any complaint or issue swiftly to find a fair resolution.
Our Expertise
Our team of experts has extensive knowledge of the latest flooring trends and products. We will work closely with you to understand your lifestyle, taste, and budget, and recommend the perfect flooring solution for your home. Whether you're looking for Amtico, Karndean, or any other leading brand, we have a vast range of products to choose from.
Visit Us
Our beautiful showroom is open 7 days a week, and is well worth a visit if you're in the Greater Manchester area. We are within an easy driving distance of Wigan, St Helens, Warrington, and Cheshire. Come and explore our stunning collections of LVT floors in wood, stone, or abstract designs, and let our experts guide you through our extensive range of products.
Overall Experience
The majority of customers have had an excellent experience with Stones Carpets, praising the quality of their products and the exceptional service provided by their staff.
Positive Feedback
- Many customers have commended the exceptional workmanship, particularly Ryan, who has received high praise for his attention to detail and professionalism.
- The staff, including Simon, Matthew, Martin, and Charlotte, have been described as helpful, friendly, and professional.
- The wide range of carpet and flooring options available has impressed customers, who have appreciated the expert advice and guidance provided.
- The quality of the products, including Kardean flooring and carpets, has exceeded customer expectations.
Negative Feedback
- A few customers have expressed disappointment and frustration with the service, citing issues with communication, cancelled appointments, and lack of apology or explanation for mistakes.
- Some customers have noted that the final prices quoted were higher than expected, with unclear invoices and uncertainty about the cost of materials versus labor.
Mixed Reviews
- One customer expressed disappointment with the sales tactics, feeling that the "sale" prices were misleading and the final cost was higher than expected.
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