Get expert travel health advice and vaccines for your next adventure
At Grand Pharmacy, we are committed to providing high-quality healthcare products and services to our patients and customers. As a well-established community pharmacy based in Eastbourne, we offer a wide range of NHS and private health services designed to improve community health. Our innovative and reasonably-priced products and over-the-counter medicine range, including blood pressure monitors, painkillers, and allergy relievers, are designed to cater to the diverse needs of our patients.
Our Services
We are passionate about providing expert travel health advice and vaccines for your next adventure. Our Travel Clinic offers a comprehensive range of travel vaccinations, antimalarials, and speciality vaccines, including Yellow Fever Vaccines, Hajj and Umrah Vaccine, and Vitamin B12 Prescriptions. Our private vitamin B12 injection service is safe, convenient, and reasonably-priced. We also offer a free* NHS advice and treatment service for seven common conditions under the Pharmacy First Service to eligible patients.
In addition to our travel health services, we offer a range of other health services, including the morning-after pill, flu vaccination, weight loss, and hair loss services. Our team of experienced pharmacists and healthcare professionals are always available to provide expert advice and support.
Our Commitment
At Grand Pharmacy, we are committed to providing exceptional patient care and customer service. We strive to create a welcoming and supportive environment, where our patients feel comfortable and supported. Our team is dedicated to staying up-to-date with the latest developments in healthcare, ensuring that our patients receive the best possible care and advice.
Our Pharmacy
Our pharmacy is conveniently located in the heart of Eastbourne, making it easily accessible by public transport or on foot. Our modern and well-equipped premises provide a comfortable and private environment for our patients. We are open six days a week, from Monday to Saturday, and offer extended hours to accommodate our patients' busy schedules.
General Feedback
Most of the reviews highlight positive experiences with the staff, particularly the pharmacists, Sam and Ash, who were very informative, helpful, and kind. The customers appreciated the advice given about travel vaccines and the ease of the vaccination process. Some customers also praised the reliability and speed of the prescription service. A few customers had issues with the NHS app and the availability of vaccines, but the staff managed to resolve these issues efficiently.
Specific Praise
- Sam provided valuable advice about travel vaccines and keeping safe.
- Ash went above and beyond to help a customer find a prescription item.
- The staff were cheerful and super helpful when collecting a parcel.
- The staff were very professional and helpful with the vaccination process.
Constructive Feedback
- A customer experienced disappointment due to repeated lack of vaccine stock and disorganisation.
- A customer had issues with the NHS app and was not able to designate this pharmacy.
- A customer had a negative experience with a rude pharmacist and would not recommend the pharmacy.
Suggestions for Improvement
- Ensure that vaccines are consistently in stock to avoid customer disappointment.
- Improve the reliability and availability of vaccines, particularly for travel vaccinations.
- Enhance staff communication and customer service skills to avoid negative experiences.
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