Business Details
21 Years
experience
Emergency
services
Trusted Supported Living Services in London
Established in 2005, Tender Heart is a registered provider of supported living accommodation and mental health services for adults aged 18-65. Our person-centred approach prioritises individual needs, empowering residents to regain independence through tailored support in safe residential environments. With 18 years of experience, we employ 27 qualified professionals including care managers, counsellors, and support workers, all trained in mental health, safeguarding, and person-centred planning. We collaborate with healthcare providers, local authorities, and families to deliver bespoke services that promote long-term stability.Our six locations in Newham offer structured tenancy programs, life skills training, and therapeutic interventions, helping residents transition to independent living. We maintain compliance with legislative standards while championing diversity and equality. Our 24/7 support hotline ensures continuous assistance, reflecting our commitment to improving quality of life through compassionate care.
Services
Supported Living Accommodation
Mental Health Support
Independent Living Skills Training
Employment Support
Lifestyle Support
Therapeutic Interventions
Tenancy Management
Social Inclusion Programs
Counselling Services
Care Planning
Details
- Year established: 2005
Highlights and features
- 18 years' experience supporting mental health service users
- 27 qualified support professionals with specialist training
- Person-centred approach tailored to individual needs
- Collaboration with healthcare providers and local authorities
- 24/7 support hotline for continuous assistance
What people say
Needs are met and exceeded
Personalised support
Dignity and respect
Continuous commitment
Positive changes in lives
Services
Supported Living Accommodation
We provide self-contained rooms in shared accommodation for adults with mental health needs. Residents receive structured tenancy support for up to two years, with plans to introduce longer-term studio flats. Our safe residential environments in Newham help clients develop independent living skills while preparing for future transitions.
Mental Health Support
Our qualified team delivers comprehensive mental health support through counselling, keyworking sessions, and care programme approach meetings. We collaborate with GPs, psychiatrists, and community mental health teams to provide tailored interventions that promote long-term stability and prevent hospital admissions.
Independent Living Skills Training
We help residents develop essential life skills including budget management, meal preparation, personal hygiene, and household chores. Our structured training programs focus on building confidence and self-sufficiency through practical guidance and hands-on support in real-life scenarios.
Employment Support
We collaborate with job centres to provide CV writing assistance, interview preparation, and employment guidance. Our support helps clients identify training opportunities and make informed career decisions while maintaining their mental wellbeing.
Lifestyle Support
Our comprehensive lifestyle support includes shopping assistance, cleaning guidance, appointment scheduling, and social skills development. We help residents establish routines, manage daily tasks, and build positive relationships within their communities through personalised support plans.
Questions
What types of accommodation do you provide?
We offer shared accommodation with self-contained rooms and plan to introduce studio flats, supporting residents for up to two years.
How do I make a referral?
Complete our online referral form or contact our 24/7 hotline to discuss potential placements with our team.
What support services are available?
We provide mental health support, life skills training, employment assistance, and daily living support tailored to individual needs.
Are your staff qualified?
Our 27 support workers include registered care managers and counsellors with specialist qualifications in mental health and social care.
Which areas do you serve?
We operate six locations in Newham, London, providing supported living services for adults aged 18-65.
