Business Details
50+ Years
experience
Open 24/7
always available
Award-Winning Family-Run Care Home in Royston
Margaret House is a family-run care home in Hertfordshire established in 1971. Our ethos centres on treating every resident as a cherished family member, ensuring their happiness and wellbeing remain paramount. With over 50 years of experience, we provide 24/7 residential and specialist dementia care in a homely environment. Our dedicated team delivers personalised support, underpinned by extensive training and genuine compassion. We maintain a safe, welcoming atmosphere with purpose-built facilities and two acres of tranquil grounds. Our services include tailored activities, nutritious dining, and strong community engagement.Recognised through multiple awards, we prioritise transparency, continuous improvement in dementia care, and family involvement. Residents enjoy en-suite accommodation, regular social events, and access to healthcare professionals. We invest in staff development to uphold our reputation as a trusted, award-winning care provider. Our commitment to excellence ensures Margaret House remains a leader in elderly care while preserving its family values.
Services
Residential Care
Dementia Care
Respite Stays
Personalised Activities
Nutritious Dining
24/7 Support
En-Suite Accommodation
Community Engagement
Healthcare Partnerships
Themed Events
Details
- Year established: 1971
Highlights and features
- We have over 50 years of experience in family-run elderly care.
- Our 24/7 personalised care prioritises individual resident wellbeing.
- Award-winning team with specialist dementia care expertise.
- Family involvement and transparent operations are central to our approach.
- Purpose-built facilities with two acres of tranquil grounds in Royston.
What people say
Excellent care home
Friendly staff
Personalised care
Safe and well looked after
Homely feel
Services
Residential Care
Our residential care provides round-the-clock support for elderly residents requiring assistance with daily living. Trained staff deliver tailored care plans in en-suite rooms, ensuring safety and comfort. The service includes medication management, personal hygiene support, and social engagement activities.
Dementia Care
We offer dedicated dementia care with trained professionals in a secure, stimulating environment. Our approach includes memory-enhancing activities, sensory therapy, and individualised routines to maintain cognitive function while ensuring residents' dignity and comfort.
Respite Stays
Temporary respite care provides relief for primary caregivers while maintaining residents' wellbeing. Our facilities offer the same high standards of care as permanent stays, with access to all activities and amenities on a flexible basis.
Personalised Activities
Tailored activity programmes promote physical, mental, and social engagement. Our dedicated team organises music therapy, arts and crafts, gardening, and community events to match residents' interests and abilities.
Nutritious Dining
Three-course meals use fresh, seasonal ingredients with options for special dietary needs. Residents enjoy chef-prepared themed meals, afternoon tea, and 24/7 snack availability in a choice of dining environments.
People
Thomas Kelly
Proprietor
With a lifetime in elderly care, Thomas continues his parents' legacy. He ensures Margaret House maintains best practices in residential and dementia care while preserving its family ethos.
Gail Kelly
Registered Manager
Gail oversees daily operations and has led Margaret House to multiple awards. Her customer service expertise ensures high standards in care delivery and resident satisfaction.
Jackie Pope
Home Manager
With 25+ years in care, Jackie prioritises resident safety and family trust. She manages day-to-day care delivery and maintains transparent communication with families.
Sam Adby
Home Services Manager
Sam coordinates admissions and family support. Her background in health research and dementia advocacy ensures informed decision-making and compassionate guidance for prospective residents.
Lea-Ann Smith
Social and Wellbeing Manager
Lea-Ann creates tailored activity programmes. Her award-winning approach focuses on individual preferences to enhance residents' physical, mental, and social wellbeing through diverse engagement opportunities.
Questions
What types of care does Margaret House provide?
We offer 24/7 residential care, specialist dementia support, and respite stays in a family-run environment with en-suite accommodation and personalised care plans.
How are care plans tailored to individual needs?
Our team conducts detailed assessments to create custom care plans addressing medical, dietary, and lifestyle requirements, regularly reviewed with residents and families.
What activities are available for residents?
We provide music therapy, arts and crafts, gardening, cinema club, themed events, and community visits, all designed to match residents' interests and abilities.
Can families visit residents at any time?
Yes, families are welcome 24/7. We encourage visits and provide designated areas for meals and socialising, with flexible visiting hours to accommodate all schedules.
What makes Margaret House different from other care homes?
Our family ethos, award-winning team, and focus on individualised care create a homely atmosphere. We combine 50+ years of experience with modern facilities and continuous staff development.
How does Margaret House support dementia residents?
Our dedicated dementia unit offers secure environments, memory-enhancing activities, sensory therapy, and staff trained in advanced dementia care techniques to maintain residents' dignity and comfort.
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