Where care really does mean caring
Margaret House is an established, family-run Hertfordshire care home, set in two acres of beautiful mature grounds, in a peaceful location close to the town of Royston. We have been providing exceptional, award-winning family-run care for over 50 years. Although a lot has changed over the years, the Kelly family's ethos of treating every resident as if they were a beloved member of their own family has never altered.
Our Services
At Margaret House, we offer a range of services to cater to the individual needs of our residents. We provide 24-hour residential and dementia care for elderly residents in Hertfordshire. Our services include fully inclusive, 24-hour personalized care by our experienced staff, long-term residential care for older people, and long-term specialist dementia care in a safe environment. We also offer limited respite care, subject to availability.
Our Facilities
Our beautiful former rectory and purpose-built wing provide a comfortable and welcoming environment for our residents. Our attractive, secluded gardens are perfect for enjoying the outdoors, whether it's gardening, taking a stroll, or simply sitting on the patio. We have en-suite facilities and regular activities for all our care home residents.
Meet the Care Team
Our wonderful and friendly team comprises dedicated, compassionate carers providing 24-hour personalized care to look after your individual needs. We invest in our staff and they have high levels of training, together with a genuine care for, and understanding of, each resident's specific needs, concerns, and desires.
Our Philosophy
At Margaret House, we believe that care really does mean caring. This ethos underpins everything we do, from treating every resident as if they were a beloved member of our own family to providing personalized care based on each resident's individual requirements. We strive to provide the most caring and best quality of care, and we engage with and are part of our wider local community.
Care Home Reviews Summary
General Impressions
The reviews of this care home are generally positive, with a majority of reviewers praising the warm and welcoming atmosphere, caring staff, and high-quality facilities.
Positive Aspects
- Warm and Welcoming Atmosphere: Many reviewers praised the care home for its homely atmosphere, which is often described as warm, welcoming, and non-institutional.
- Caring Staff: Reviewers commended the staff for their kindness, understanding, and dedication to providing high-quality care.
- Excellent Facilities: The care home's facilities were described as fantastic, state-of-the-art, and well-suited to meet the needs of residents.
Negative Aspects
- Prioritizing Profit Over Care: One reviewer expressed concern that the care home prioritizes profit over resident care, citing a personal experience where a family member was asked to leave due to room availability.
- Limited Capacity: Another reviewer mentioned that the care home was not equipped to care for individuals with advanced dementia.
Staff and Management
- Family-Run Home: Some reviewers highlighted the care home's family-run nature as a positive aspect, suggesting a more personalized and caring approach.
- Staff Dedication: Reviewers praised the staff for their dedication and hard work in providing high-quality care to residents.
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