Hendra House is a distinguished, family-run residential home situated in the picturesque and untouched market town of Ludlow, in the heart of the South Shropshire countryside. With a well-established national and local reputation, Hendra House is renowned for delivering exceptional care tailored to the individual needs of its residents and their loved ones. A testament to its outstanding quality of service, the home was named Care Home of the Year at the Caring UK National Awards in November 2019.
Outstanding Quality Care
Registered by the Care Quality Commission (CQC), Hendra House provides individual residential accommodation with en-suite facilities for 28 older people. The home welcomes self-funding residents and those partially or wholly funded by the local authority. Hendra House achieved the esteemed "Outstanding" rating in July 2015 from the Care Quality Commission, becoming the first home in the area to earn this esteemed accolade. During recent unannounced inspections in October 2017, the home continued to excel, maintaining its "Outstanding" status. To view the latest inspection reports by the Care Quality Commission, please click here.
Hendra House consistently delivers an unmatched level of care. As a result, it has garnered heartfelt testimonials from residents' families:
*"My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident."* - Ruth C, London (Niece of Resident)
*"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."* - GS, Leominster
*"All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice."* - Shirley W, Surrey (Daughter of Resident)
Our Values
As an organisation, Hendra House is deeply committed to providing top-quality care. This dedication is reinforced by our Corporate Values, which include:
- Passionate Leadership that prioritises the needs and preferences of our residents when shaping future plans
- A commitment to treat each resident with Respect and Dignity at all times
- Delivering outstanding, person-centred care that prioritises Individual Choice, Independence, and Safety in all aspects of care
- The development of Highly Trained and Dedicated staff teams who consistently meet and exceed individual residents' needs
Our Shared Mission
This ethos of care is woven into our collective mission statement, which is: "To provide a safe, caring, responsive, effective and well-led service that consistently delivers an outstanding person-centred service, meeting fully the individual needs of our residents, their relatives and advocates at all times."
Overall Experience
The majority of reviewers had an outstanding experience at Hendra House, with most praising the exceptional care and loving atmosphere.
Facilities and Staff
Reviewers highlighted the superb facilities and wonderful staff, describing them as caring, loving, and always willing to go the extra mile. The management team was also commended for being visible and brilliant in their role.
Unique Touch
What sets Hendra House apart is its ability to create a sense of life and community, rather than feeling like a traditional care home. Reviewers noted that the home feels full of life, with a family atmosphere that makes residents feel valued and cared for.
Recommendations
Many reviewers highly recommended Hendra House to anyone looking for first-class care for their loved ones, with some even wishing that every care home could be like Hendra House.
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