Business Details
Outstanding Residential Care for Older People in Ludlow
Hendra House is a family-run residential care home in Ludlow, South Shropshire, renowned for delivering exceptional person-centred care to older adults. With a national reputation for excellence, we have maintained an Outstanding rating from the Care Quality Commission since 2015, a first in our region. Our commitment to quality is reflected in our monthly care plan reviews, tailored support for residents, and a dedicated team trained to the highest standards.We prioritise dignity, compassion, and individual needs, creating a homely environment where residents and their families feel valued. Our achievements include winning Care Home of the Year at the Caring UK National Awards in 2019 and consistently receiving 5-star food safety ratings. Families commend our warm atmosphere, professional staff, and the peace of mind we provide through transparent communication and end-of-life care delivered with love and respect.
Services
Residential Care
Personalized Care Plans
24/7 Support
Dining Services
Recreational Activities
End-of-Life Care
Family Support
Staff Training
En-Suite Accommodation
Healthcare Coordination
Highlights and features
- We provide person-centred care in a homely environment.
- Our team has extensive experience in elderly care.
- We hold regular care plan reviews to meet individual needs.
- Award-winning service with a national Care Home of the Year title.
- We maintain a 5-star food safety rating.
Associations and certifications
- Care Quality Commission
What people say
Exceptional caring staff
High standard of food
Clean and comfortable environment
Supportive and cheerful staff
Peaceful end-of-life care
Services
Residential Care
We offer tailored residential care for older adults, ensuring a safe, comfortable environment with en-suite accommodation. Our team provides 24/7 support, focusing on dignity, independence, and individual preferences. Regular care plan reviews guarantee evolving needs are met with compassion and expertise.
Personalized Care Plans
Monthly care plan reviews address each resident's unique needs, involving families where appropriate. Our approach ensures medical, emotional, and social requirements are consistently met, fostering well-being and peace of mind for residents and their loved ones.
End-of-Life Care
Our staff deliver end-of-life care with empathy and respect, prioritising comfort and dignity. Collaborating with healthcare professionals, we ensure pain management and emotional support for residents and families, creating a serene environment during this sensitive time.
Recreational Activities
Daily activities cater to diverse interests, from social events to quiet relaxation. These initiatives promote mental engagement, physical well-being, and social interaction, enhancing residents' quality of life in a vibrant, inclusive community.
Family Support
We encourage family participation through regular updates and meetings, ensuring transparency and collaboration. Our open-door policy allows families to visit anytime, fostering trust and shared decision-making to support residents' happiness and security.
Questions
What types of care do you provide?
We specialise in residential and end-of-life care for older adults, with personalised support plans tailored to individual needs.
How are care plans developed?
Care plans are created through initial assessments and reviewed monthly, involving residents and families to ensure evolving needs are met.
Can families visit residents?
Yes, families are welcome to visit at any time, and we encourage their active involvement in care discussions.
What qualifications do your staff hold?
Our team undergoes rigorous training, including specialist palliative care and dementia support, ensuring high-quality, compassionate care.
How do you ensure cleanliness and safety?
We maintain a 5-star food safety rating and rigorous hygiene protocols, with regular inspections to uphold our Outstanding CQC rating.
