Business Details
32 Years
experience
Specialist Dementia Care in a Family-Run Home
The Mill House Care Home has been providing compassionate dementia care since 1994, rooted in family values and personal dedication. Led by Georgina Stone and Joanne Carroll, our team prioritises individualised support, creating a nurturing environment where residents feel safe and valued. With over three decades of experience in care home management, our leadership ensures continuity and high standards through daily involvement and staff development. Our approach combines personalised attention with community engagement, offering residents access to local services, therapeutic activities, and secure outdoor spaces. Recognised by consistent regulatory excellence and long-term staff retention, we foster trust through transparency and emotional support.Residents enjoy homely comforts including private en-suite rooms, flexible dining options, and tailored recreational programmes. Our commitment extends to families, providing peace of mind through regular communication and flexible visiting arrangements. Testimonials highlight our ability to create meaningful experiences, from peaceful end-of-life care to joyful daily interactions. Situated in Worcestershire's countryside, we balance serene surroundings with accessibility for visitors. By maintaining small details like personal room decorations and virtual family connections, we uphold our philosophy of treating residents as family while meeting rigorous professional standards.
Services
Dementia Care
Respite Care
Personalised Support
Therapeutic Activities
End-of-Life Care
Details
- Year established: 1994
Highlights and features
- Family-led care with 30 years' specialist dementia experience
- Personalised care plans developed with residents and families
- Secure, accessible countryside setting with homely en-suite rooms
- Consistently high regulatory inspection ratings
- Dedicated staff with long-term tenure ensuring continuity
What people say
Peaceful passing
Amazing care
Quality of life
Personalised attention
Welcoming atmosphere
Services
Dementia Care
Specialist dementia care combining 24/7 nursing with person-centred approaches to maintain dignity and quality of life. Our trained staff implement individualised care plans addressing cognitive, emotional, and physical needs through structured routines and therapeutic activities. Residents benefit from secure environments designed to reduce confusion while encouraging independence.
Respite Care
Flexible respite care offering temporary support for families, available as four-week stays at three-week pricing. Designed to provide caregivers relief while ensuring residents receive consistent care in familiar surroundings with access to full facilities and activities.
Therapeutic Activities
Daily activity programmes promoting physical and mental wellbeing through gardening, arts, music therapy, and virtual reality experiences. Tailored to residents' abilities and interests, these activities stimulate cognitive function, encourage social interaction, and maintain motor skills in a supportive group environment.
End-of-Life Care
Compassionate end-of-life care focusing on comfort, dignity, and emotional support for residents and families. Our approach combines pain management with personal rituals, spiritual support, and flexible visiting arrangements to create peaceful final days aligned with individual wishes.
Family Engagement
Comprehensive family support including regular updates, flexible visiting hours, and technology-assisted communication. We facilitate meaningful connections through shared activities, virtual calls, and involvement in care planning to maintain strong family bonds during residents' stay.
People
Rebecca Pleaden
Registered Manager
Experienced care professional leading daily operations with a focus on maintaining high clinical standards and resident wellbeing. Committed to creating a supportive environment that values both staff and residents equally.
Georgina Stone
Manager
Dedicated manager continuing family legacy of care excellence. Oversees staff development and service quality while maintaining hands-on involvement in resident support and family communication.
Joanne Carroll
Proprietor
Owner with 30 years' experience in dementia care, ensuring continuity of values and investment in staff training. Maintains daily oversight to preserve the home's family ethos and high regulatory standards.
Questions
What dementia care specialisms do you offer?
We specialise in person-centred dementia care with experienced staff trained in managing cognitive decline, behavioural changes, and end-of-life support through individualised approaches.
Can families visit at any time?
Yes, we encourage flexible visiting with no set hours. Virtual visits via Skype/Zoom are also available for remote family members.
What activities are available for residents?
Daily programmes include gardening, arts, music therapy, virtual reality experiences, and seasonal celebrations tailored to residents' interests and abilities.
Do you offer respite care options?
Yes, we provide four-week respite stays at three-week pricing with full access to all facilities and care services.
How are care plans developed?
Care plans are created through resident and family consultations, incorporating medical needs, personal preferences, and life history to ensure truly individualised support.
What dining options exist?
Residents choose between communal dining or meals in their rooms, with flexible menus accommodating dietary needs including gluten-free, vegan, and soft food options.
