Experience Exceptional Drainage Solutions with PCW Drainage Ltd
At THP Plumbing & Heating, we are a Norfolk-based company with over 25 years of experience in the industry. Our friendly and professional team of skilled and qualified plumbing and heating engineers provide a wide range of services to homeowners and landlords within Norwich and the surrounding areas.
Our Services
We offer a wide range of services, including general plumbing and heating, landlord services, and boiler services. Our general plumbing and heating services include bathroom installations and alterations, plumbing repairs, plumbing in appliances, power flushing, and installing or replacing radiators. Our team can also handle full heating system upgrades, and we offer free, no-pressure site surveys for all of our services.
As a family-run company, we understand the unique needs of landlords and offer a range of services specifically designed to meet their requirements. Our landlord services include gas safety certificates and annual service reminders, plumbing repairs, boiler breakdowns, legionella risk assessments, and power flushing. We are happy to liaise directly with tenants or letting agents, giving landlords one less thing to worry about.
Our boiler services are designed to meet the needs of homeowners and landlords alike. We can handle boiler repairs, replacements, servicing, and installations, and we are proud to be a Baxi Approved Installer, offering a manufacturer's warranty of up to 10 years on new boilers.
Our Accreditations
We are committed to providing high-quality services and have earned several accreditations to prove it. We are Gas Safe Registered, Baxi Approved Installers, and hold a Bpec Certification, which provides education to anyone working in the building services engineering sector. We are also members of the Eastern Landlords Association, representing reputable private residential landlords in East Anglia.
Our Promise
At THP Plumbing & Heating, we are dedicated to providing reliable, professional, and friendly services to our customers. We believe in honest and upfront pricing, and we offer free, no-pressure site surveys for all of our services. Our team is committed to providing the highest level of workmanship and customer service, and we pride ourselves on our reputation for excellence.
Mixed Reviews
The reviews for THP Ltd are mixed, with some customers being extremely satisfied with their services, while others have had poor experiences.
Positive Comments
The majority of customers have praised THP Ltd for their professionalism, punctuality, and quality of work. Many have reported that the company's engineers are friendly, helpful, and tidy, and that they have received good value for their money.
Positive Reviews
Several customers have highlighted the excellent service they received from specific engineers, such as Luke, Martyn, and Rachel. They have praised the company's responsiveness, with some having booked appointments in good time frames. The quality of the work has also been consistently praised, with many customers reporting that the engineers have done a fantastic job.
Negative Comments
Unfortunately, some customers have had poor experiences with THP Ltd. One customer reported that the company created another issue after attempting to fix an original problem, and then lied about correcting it. Another customer felt duped after being charged a high price for replacing two items on their boiler, only for the leak to continue.
Negative Reviews
One customer expressed disappointment with the company's willingness to change their scheduled appointment, leading to a two-hour delay and a foul mood from the engineer. Another customer was unhappy with the way their initial pressure leak was handled, feeling that the company should have identified the root cause of the problem sooner.
Overall
While some customers have had excellent experiences with THP Ltd, others have had poor experiences. Therefore, it is essential to weigh the positive and negative comments when making a decision about using the company's services.
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