Ride with confidence, ride with DC Cycles
At DC Cycles, we are passionate about providing top-notch bike repair services and premium products to our customers. As a crucial BMX race, Dirt Jump, and alternative bike shop, we cater to racers and riders of all levels. Our expert team is dedicated to ensuring that every bike that leaves our workshop is in pristine condition, ready to take on any terrain.
Our Story
DC Cycles was born out of a passion for cycling and a desire to provide exceptional service to the biking community. We are proud to offer a wide range of products from top brands, carefully selected to meet the highest standards of quality and performance. Our online store is designed to make it easy for you to find what you need, with categorized sections for Race BMX, Dirt Jump/Pump track racing, and MTB.
Our Services
Our fully equipped workshop in Southampton is where the magic happens. Our skilled technicians are equipped with the latest tools and technology, including an in-house wheel building and spoke cutting machine, allowing us to turn work around quickly and efficiently. Whether you need a routine tune-up or a full overhaul, we are committed to getting your bike running smoothly and safely.
What Sets Us Apart
At DC Cycles, we pride ourselves on our exceptional customer service, fast turnaround times, and competitive pricing. We offer free click-and-collect, hassle-free returns, and secure payment options to give you peace of mind. Our team is always happy to offer expert advice and guidance to help you make the right choices for your biking needs.
Our Commitment
We are committed to providing the best possible experience for our customers. We believe in building strong relationships with our customers, and we strive to exceed your expectations every time you interact with us. Whether you're a seasoned pro or just starting out, we're here to help you every step of the way.
Customer Feedback Summary
Positive Feedback
The majority of customers are extremely satisfied with the services provided by DC Cycles. Many praised the staff for their friendliness, professionalism, and expertise in cycle repairs. Customers appreciated the quick and efficient service, with some noting that the prices were very affordable compared to mainstream competitors. Several reviewers also mentioned that the staff went above and beyond to help them, offering advice on maintaining their bikes and ensuring that they were completely satisfied with the service.
Negative Feedback
A couple of customers expressed dissatisfaction with the service. One reviewer felt that the website was misleading regarding delivery times, and another was unhappy with a brake pad replacement that was not completed as requested. However, it is worth noting that these issues were resolved promptly by the staff, and the customers were offered apologies and solutions to their problems.
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