At Alfast Fixings & Fasteners, we pride ourselves on being a leading UK-based supplier of quality assured metric and unified threaded fasteners, associated fixings, and accessories. With over 40 years of experience in the fastener industry, we have built an outstanding reputation for fulfilling fastener and fixings requirements to all trades, contractors, large or small projects, and to the general public across the UK network.
Our team of experienced and friendly sales and trade counter staff are dedicated to providing exceptional customer service, ensuring that our customers receive the highest level of support and assistance. Whether you're a seasoned tradesperson or a DIY enthusiast, we're committed to helping you find the right products for your specific needs.
Our Services
We offer a comprehensive range of services designed to make your purchasing experience as seamless as possible. Our trade counter is fully stocked with a vast array of products, and our team is always happy to provide expert advice and guidance. We also offer a Stock Management / Kanban Service, which allows you to manage your stock levels and minimize waste. Additionally, our Kit Packing Service enables you to customize your orders to suit your specific requirements.
Our Commitment to Quality
We're proud to be an ISO2001:2015 quality accredited company, which demonstrates our commitment to providing products and services of the highest standard. We're dedicated to continually improving our processes and procedures to ensure that our customers receive the best possible experience.
Our Product Range
Our extensive product range includes metric fasteners, imperial fasteners, fixings, riveting, welding, and sheet metal fasteners, as well as fastener kits, studding and connectors, key steel, silver steel, drill bits, taps, tap wrenches, and dies. We also stock a wide range of abrasives, cutting fluids and pastes, lubricants and sprays, oil and lubrication products, hand tools, helicoils and thread repair kits, hose clips, glues, tapes, janitorial products, and organiser boxes. Whether you're looking for a specific product or need expert advice on the right solution for your project, we're here to help.
Poor Customer Service
Some customers have reported having poor experiences with the service provided by this company. One reviewer, Ktp, gave a 1-star rating and stated that they were treated with arrogance and rudeness. The reviewer felt that the staff did not listen to their needs and were unwilling to help, instead being dismissive and condescending. The customer was left feeling frustrated and unserved, and unfortunately, the company's response to their feedback did little to alleviate their concerns.
Excellent Customer Service
On the other hand, many customers have reported having excellent experiences with the company's customer service. Several reviewers gave 5-star ratings and praised the friendly, helpful, and knowledgeable staff. They reported being able to find what they needed quickly and easily, whether it was a specific type of bolt or a rare item. The reviewers appreciated the staff's willingness to take the time to listen to their needs and find solutions to their problems.

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