Your local cycling experts - ensuring you ride away with a smile!
At Mountain Trax, we're passionate about cycling and dedicated to helping you find the perfect bike or cycling gear. With a vast range of bikes, clothing, and accessories from top brands, we're confident that we have what you're looking for.
Our Story
Mountain Trax was founded on the principles of providing top-quality products, expert advice, and unbeatable customer service. Our team of bike enthusiasts is committed to helping you find the perfect bike or cycling gear for your needs. Whether you're a seasoned pro or just starting out, we're here to support you every step of the way.
Our Services
At Mountain Trax, we offer a range of services to ensure your bike is always in top condition. Our fully-equipped workshop is staffed by expert mechanics who can service, repair, and customize your bike to meet your specific needs. We also offer bike fitting services to ensure you're riding in comfort and efficiency.
Our Brands
We're proud to work with some of the biggest names in the cycling industry. Our brands include Orbea, Orro, Santa Cruz, and Whyte, to name a few. We offer a wide range of products from these brands, including bikes, clothing, and accessories.
Cycle to Work
At Mountain Trax, we're committed to making cycling accessible to everyone. Our Cycle to Work scheme allows employees to purchase bikes and accessories through a salary deduction, with the added benefit of saving money and reducing their tax bill. If you're interested in our Cycle to Work scheme, please don't hesitate to contact us.
Showroom
Our showroom is stock-full of the latest bikes and gear from top brands. Whether you're looking to purchase a new bike or simply want to test ride a few, our showroom is the perfect place to do so. You can also take advantage of our demo center, allowing you to try before you buy.
Workshop
Our fully-equipped workshop is staffed by expert mechanics who can service, repair, and customize your bike to meet your specific needs. From minor adjustments to full overhauls, our team is always happy to help.
Bikefit
At Mountain Trax, we understand the importance of a proper bike fit. Our team of experts can help you find the perfect saddle height, adjust the handlebars to fit your riding style, and ensure your bike is set up to reduce fatigue and improve performance.
Contact Us
If you have any questions or would like to know more about our services, please don't hesitate to get in touch. You can contact us by phone on 0118 976 1130 or by email at info@mountaintrax.co.uk. We're always happy to help.
Overview of Customer Reviews
Staff and Service
The staff at Mountain Trax have been praised for their exceptional service, with many reviewers mentioning that they go above and beyond to ensure customer satisfaction. They are knowledgeable, friendly, and patient, taking the time to answer questions and provide advice.
Bike Selection and Knowledge
The shop has an excellent selection of bikes and cycling equipment, with staff who are passionate about cycling and have a wealth of knowledge to share. They are able to provide expert advice and guidance to help customers make informed purchases.
Competence and Reliability
Unfortunately, one reviewer had a negative experience with the shop, citing incompetence and a lack of follow-up on a complex issue. Another reviewer mentioned that the staff seemed disengaged and unhelpful, failing to offer assistance with carrying purchases.
Local Bike Shop
Many reviewers have praised Mountain Trax as a great local bike shop, with a top-notch team who are passionate about what they do. The shop has been commended for its excellent customer service, with staff who are happy to go the extra mile to ensure customer satisfaction.
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