Business Details
18 Years
experience
Emergency
services
Your Trusted IT Support Partner in Lancashire
Founded in 2008, The IT Dept is a locally rooted managed service provider (MSP) delivering tailored ICT solutions to businesses, schools, and charities across Lancashire and beyond. Our team of experienced professionals combines technical expertise with a commitment to simplicity, ensuring clients receive reliable support without unnecessary complexity. We prioritise UK-based infrastructure, including servers and data centres, to maintain control and security for our clients. With a focus on long-term partnerships, we offer both one-off interventions and ongoing support agreements, adapting to evolving technological needs.Our approach emphasizes clear communication, avoiding technical jargon to ensure clients fully understand their systems. Backed by partnerships with industry leaders like Microsoft, we provide services ranging from cybersecurity to cloud migration, supported by a track record of client testimonials highlighting our responsiveness and problem-solving capabilities. As a Lancashire-based business, we actively collaborate with local suppliers and charities, reinforcing our community-focused ethos.
Services
IT Support
Microsoft 365 Solutions
Cyber Security
Domain Hosting
Backup and Disaster Recovery
Details
- Year established: 2008
Highlights and features
- 15+ years of experience supporting Lancashire businesses and schools
- UK-based servers and data centres ensure local compliance and security
- 24/7 remote and on-site technical support available
- Microsoft Partner status with certified cloud migration expertise
- Proven track record with schools and charities requiring tailored IT solutions
What people say
Excellent support
Quick response times
Cost-effective solutions
Technical expertise
Clear communication
Services
IT Support
Our managed IT services provide comprehensive support for businesses and educational institutions. We offer regular maintenance visits alongside emergency call-outs, ensuring minimal downtime. Our team handles everything from network infrastructure to device management, with remote and on-site support options available. Clients benefit from our expertise in maintaining secure, up-to-date systems that meet specific organisational requirements.
Microsoft 365
As Microsoft Partners, we specialise in Microsoft 365 implementations and migrations. Our services include system audits, data transfer, user training, and ongoing support. We help businesses leverage cloud productivity tools while maintaining security and compliance. Our team ensures seamless integration with existing infrastructure and provides licensing management to optimise costs.
Cyber Security
Our cybersecurity solutions protect against malware, ransomware, and phishing attacks using Webroot Endpoint Protection. We implement multi-layered defences including firewalls, email security, and identity protection. Regular system audits identify vulnerabilities, while our team provides staff training to mitigate human error risks and maintain regulatory compliance for sensitive data.
Domain Hosting
We offer UK-based domain hosting with full technical support, including website design and email setup. Our services ensure secure, high-performance hosting with flexible storage options. Clients receive DNS management, domain registration assistance, and 24/7 monitoring to maintain website availability and security for businesses and educational institutions.
Backup and DR
Our backup and disaster recovery solutions protect critical business data with encrypted cloud storage. We implement automated backups for servers, emails, and documents, with rapid recovery options to minimise downtime. The service includes virtual machine replication and compliance-focused data management, ensuring business continuity during unexpected disruptions.
People
Matthew Schofield
Managing Director
With over 15 years in IT, Matthew leads The IT Dept's technical team. Starting in education before expanding to business support in 2009, he specialises in network design and cloud migration. His expertise ensures clients receive practical, future-proof IT solutions.
Simon Leivers
Business Development Manager
Simon manages client relationships and service expansion. With deep knowledge of business IT requirements, he helps organisations identify technology solutions that improve efficiency while maintaining budget constraints through strategic planning.
Anthony Alker
Service Desk Manager
Anthony oversees daily support operations, ensuring timely resolution of technical issues. His team manages both remote and on-site interventions, maintaining high service standards for the company's business and educational clients.
Rebecca Schofield
Finance Manager
Rebecca manages financial operations and client billing. She ensures transparent pricing structures and cost-effective solutions for clients, maintaining the company's commitment to clear communication in all business dealings.
Owen Poole
Senior Support Engineer
Owen provides expert technical support for complex IT systems. Specialising in network infrastructure and cybersecurity, he implements robust solutions for clients ranging from small businesses to large educational institutions across the North West.
Questions
What IT services do you offer for schools?
We provide comprehensive IT support for schools including network management, cybersecurity, cloud services, and compliance solutions tailored to educational institutions.
Do you support businesses outside Lancashire?
While based in Lancashire, we serve clients across the North West and can accommodate remote support requirements nationwide.
How quickly do you respond to emergencies?
Our 24/7 support team typically responds within 30 minutes for critical issues affecting business operations.
What cybersecurity solutions do you provide?
We offer Webroot Endpoint Protection, firewall management, phishing prevention, and staff training to protect against cyber threats.
Can you help migrate to Microsoft 365?
Yes, as Microsoft Partners we provide full migration services including audit, data transfer, and ongoing support for Microsoft 365 implementations.
Do you offer website hosting services?
We provide UK-based domain hosting with full support, including email setup and website management solutions.
