Your local jewellers with old-fashioned service and modern expertise
Thatcham Jewellers Company, established in 1983, has built a reputation for expertise, extensive choice of stock, allied jewellery services, and value for money. Our company, an independent retail jeweller, started as a sole trader by Penny Morgan until 2004 when Geoff Morgan became a minority shareholder. Now, Penny's son, Peter, is also significantly involved in the day-to-day business, contributing to stock selection and customer advice. Our long-serving staff members, although not family, are deeply connected to the business and actively contribute to its success.
Our Locations
We have two shops located at 11 The Broadway, Thatcham and 129 High Street, Hungerford. Our stores are easily accessible, and we welcome you to visit us in person.
Jewellery Collections
At Thatcham Jewellers, we offer a wide selection of jewellery for all occasions:
- Rings: Our collection includes various types of wedding rings and engagement rings, featuring both contemporary and traditional designs. We are also happy to create custom pieces based on your preferences.
- Earrings: Our earrings selection caters to different tastes and preferences, covering a wide range of styles and materials.
- Necklaces: Discover elegant and timeless necklaces to complement your style.
- Bracelets: Our collection includes a variety of bracelets, perfect for any occasion.
- Bangles: We offer a diverse range of bangles, suitable for both casual and formal events.
- Brooches: Elevate your style with our exquisite collection of brooches.
- Gents: For the gentlemen, we provide a wide selection of wristwatches and cufflinks, designed to cater to various tastes.
- Vintage & Second Hand: In addition to our new stock, we carry a selection of interesting second-hand and antique items that can add a unique touch to your collection.
Allied Services
We aim to provide a comprehensive, hassle-free shopping experience by offering the following services:
- Repair Services: We understand the sentimental value of jewellery and offer expert repair services to ensure that your pieces remain in excellent condition.
- Expert Advice: Our knowledgeable staff are always available to provide expert advice on all aspects of the jewellery trade.
- Finder Service: If you're searching for a specific jewellery piece, we are happy to assist you in finding your desired item.
- Gift Vouchers: We offer gift vouchers for your loved ones who prefer to choose their own jewellery items.
At Thatcham Jewellers, we are committed to offering a wide choice of goods, expert knowledge, and advice, all while maintaining keen pricing for our customers. By providing top-quality jewellery pieces and services, we strive to be your trusted local jeweller.
Customer Service and Quality
The reviews show a mix of both positive and negative experiences with Thatcham Jewellers. Karen Dickson's review highlights poor customer service, stating that the jewellers were unable to repair her watch due to a lack of a specific key, and the staff member's response to her decision to take her business elsewhere was seen as insensitive. In contrast, many of the other reviewers have had overwhelmingly positive experiences with the jewellers. Lisbeth Davies, Nathan Saunders, Gemma Pope, Lyn Olver, Carol Tarr, Ed Large, and Simon Bartlett all praise the friendly, knowledgeable, and professional staff, as well as the range of high-quality jewellery available.
Product Quality and Repair
The quality of the products and services offered by Thatcham Jewellers is also highlighted in the reviews. Nathan Saunders' review praises the jewellers for their exceptional work restoring his late grandfather's ring, which included resizing, polishing, and engraving. Carol Tarr also mentions receiving excellent customer service when purchasing a silver ring for her son, with the jewellers going the extra mile to order in alternative rings for him to try. Ed Large highlights the variety of both new and pre-owned jewellery available, and Simon Bartlett praises the jewellers for finding an antique sapphire ring that his wife was looking for.
Conclusion
Overall, the reviews of Thatcham Jewellers are mixed, with some customers experiencing poor customer service and others having excellent experiences. While there may be areas for improvement, the majority of reviewers have been very satisfied with the jewellers' products and services.
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