Where passion for pets drives excellence

A Legacy of Passion for Pets Since 1974

Kennelpak's journey began in 1974 with a profound love for pets and a desire to provide quality products and care. Over the past five decades, we've established ourselves as trusted pet specialists, serving wholesalers and retailers across the UK. Our heritage in pet food has made us true specialists in the industry, shaping the well-being of furry friends across the nation.

Two Divisions to Cater Every Need

Our commitment to pet well-being is reflected in our two divisions: Wholesale & Distribution and Pets & Friends.

Wholesale & Distribution

Curating only the best for our partners, we:

Develop our own unique brand portfolio, encompassing premium pet food, treats, and toys.
Partner with globally recognized, award-winning brands.
Ensure quality through rigorous selection and meticulous quality control measures.

Pets & Friends

We understand the unique needs of pet owners, which is why we offer:

19 retail stores and 15 grooming salons - a one-stop-shop for everything pet-related.
A dedicated team of experts offering expert advice on all aspects of pet care.
A comprehensive online platform for convenient shopping and personalized guidance.

Our Guiding Principles

Our mission is driven by:

Passion: We live and breathe pets, understanding their needs and desires.
Quality: We prioritize ethically sourced, reliable products that deliver genuine value.
Innovation: We actively seek ways to improve the lives of pets and their owners.
Integrity: We conduct our business with transparency and accountability.

Discover the Kennelpak Difference

Kennelpak stands out for our:

Extensive experience and expertise in the pet industry.
Widest selection of brands and products.
Unwavering commitment to quality and customer service.
Passionate team of pet lovers dedicated to making a difference.

Update Share

Positive: Some reviewers have had positive experiences with the company, particularly with friendly staff and efficient service.

Negative: Reviewers have experienced poor customer service, rude staff, and subpar working conditions.

Negative Experiences

Several reviewers have had extremely poor experiences with Kennelpak. Many of the reviewers mention rude staff, including the Production Manager, who are unpleasant to deal with. The lack of customer service is a major issue, with some sales representatives failing to respond to inquiries or ignoring phone calls. The working conditions in the warehouse are also subpar, with leaky roofs, dark and dank environments, and minimum wage.

Unpleasant Workplace

According to Graham Greatorix, the warehouse is run-down and the finance company that owns it is only interested in profits. This has led to a high turnover of staff, with many employees leaving due to the poor working conditions. The women who work there are particularly upset, shouting all the time.

Poor Value for Money

Several reviewers have expressed dissatisfaction with the value for money provided by Kennelpak. Trip Angle believes that the service is expensive and that there is an awful selection of products. Cameron has stopped ordering from Kennelpak as a consumer and will not be doing business with them as a supplier due to the poor service.

Mixed Feedback

Not all reviews are negative, though. Jonathan Warriner Jono, Dave, Lesson Duhaney, Anthony McDaid, and S. Teebs have had some positive experiences with Kennelpak. They praise the friendly staff, good turnarounds, and decent service.

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