At Fraser Hart, we pride ourselves on being one of the UK's leading luxury watch and jewellery retailers. With over 24 showrooms across the country, we offer a wide range of high-end brands, from OMEGA to PANERAI, and from Breitling to TISSOT. Our expert team is dedicated to providing exceptional service and guidance to help you find the perfect timepiece or piece of jewellery to suit your style and budget.
Our Services
At Fraser Hart, we understand that buying a luxury watch or piece of jewellery is a special occasion. That's why we offer a range of services to make your experience even more memorable. Whether you're looking for a unique gift or want to treat yourself to something special, we're here to help.
Our services include:
- Appointments & Services: Book a virtual or in-store appointment with one of our experts to find the perfect timepiece or jewellery piece.
- Interest Free Credit: Spread the cost of your purchase with our 0% APR finance options.
- Buying Guides & Inspiration: Explore our range of buying guides and inspiration pages to help you find the perfect watch or jewellery piece.
Our Brands
At Fraser Hart, we're proud to represent some of the world's leading luxury watch and jewellery brands. From TAG Heuer to TISSOT, and from PANERAI to OMEGA, we offer a wide range of high-end brands to choose from. Whether you're looking for a Swiss-made timepiece or a unique piece of designer jewellery, we have something for everyone.
Our Partnership with Make-A-Wish
At Fraser Hart, we're proud to partner with Make-A-Wish, a charity that grants wishes to children with life-threatening illnesses. We believe that every child deserves to have their wish granted, and we're committed to supporting this important cause.
Our Commitment to Customer Service
At Fraser Hart, we're committed to providing exceptional customer service. Our expert team is dedicated to helping you find the perfect watch or jewellery piece, and we're always here to answer any questions you may have. Whether you're buying online or in-store, we're here to make your experience unforgettable.
Our Commitment to Quality
At Fraser Hart, we're committed to quality. We only work with the world's leading luxury brands, and we ensure that every item in our collection meets the highest standards of quality and craftsmanship.
Poor Customer Service
The reviews highlight a consistently poor customer service experience at this particular branch. Many customers have reported encountering unacceptable behavior from staff, including refusing to refund or exchange faulty products, despite pre-arranged bookings and exhausted attempts to resolve the issue with the manufacturer.
Unfulfilled Expectations
Customers have expressed disappointment and frustration with their experience, citing high expectations that were not met. The quality of products is also a major concern, with several reviews mentioning faulty or inferior items, including a very expensive watch that was not fit for purpose.
Disparate Treatment
Some reviews suggest that the branch has a lack of empathy or understanding towards customers, with staff seemingly unwilling to listen to concerns or offer effective solutions. This disparate treatment can lead to a sense of mistrust and frustration among customers, making it difficult for the branch to recover from a disappointing experience.
Avoid at All Costs
The overwhelming consensus among reviewers is to avoid this branch at all costs. The poor service, inadequate products, and lack of accountability have created a toxic environment that can leave customers feeling frustrated, disappointed, and betrayed.
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