Experience exceptional healthcare, wherever you are!
At Frosts Pharmacy, we are a family-run business with a rich history dating back to 1925. Our founders, John Frost and his grandson Stuart Gale, have built a legacy of providing exceptional pharmaceutical services to the communities of Oxford, Banbury, and beyond. Today, we proudly operate two pharmacies, Marston Pharmacy and Frosts Pharmacy Banbury, as well as Oxford Online Pharmacy, a leading online healthcare platform.
Our Commitment to Healthcare
We are dedicated to providing comprehensive healthcare services that cater to the unique needs of our patients. Our team of experienced pharmacists, doctors, and healthcare professionals work together to ensure that you receive the best possible care. From prescription collection and delivery to travel vaccinations and health advice, we offer a range of services designed to make your life easier and healthier.
Our Services
At Frosts Pharmacy, we take pride in offering a wide range of services that go beyond the scope of traditional pharmacies. Our services include:
- Free prescription collection and delivery
- Repeat prescription service
- Online doctor consultations and prescription services
- Travel clinic and vaccinations
- Health advice and medication reviews
- Sexual health tests and treatments
- Hair loss, weight loss, and erectile dysfunction treatments
- Stop smoking treatments and support
About Oxford Online Pharmacy
Our online pharmacy platform, Oxford Online Pharmacy, provides convenient and discreet access to healthcare services from the comfort of your own home. Our GMC-registered doctors offer online consultations, and our pharmacists provide expert advice on medications and treatments. With Oxford Online Pharmacy, you can order prescriptions online, consult with our doctors, and receive discreet treatment for embarrassing medical conditions.
Why Choose Frosts Pharmacy?
At Frosts Pharmacy, we believe in providing personalized care that meets the unique needs of each patient. Our pharmacies are conveniently located, and our online platform offers 24/7 access to healthcare services. Our team is dedicated to providing exceptional customer service, and we strive to make a positive impact on the lives of our patients.
Service and Quality
The pharmacy has received mixed reviews from customers regarding their service and quality. Some customers, such as Aziz Ahmed and Gregory Pithers, have praised the staff for being "incredibly attentive, knowledgeable and always had a smile on their face" and have reported receiving "reliable, friendly and fast" service. On the other hand, some customers have expressed disappointment and frustration with the service they have received. Rachel Robin, Phillip Wright, and Sasha Wilkins have all complained about poor service, including waiting times, unavailability of medication, and rudeness from staff. SarahJane Kinsey has also reported a decline in service since the pharmacy was taken over.
Competence and Organization
Some customers have expressed concerns about the pharmacy's competence and organization. Rachel Robin reported not receiving her prescription on two separate occasions, while Phillip Wright and Sasha Wilkins have both complained about long queues and understaffing. Tanya G. has also had a poor experience, reporting that the pharmacy took her money online but did not agree to the medication, and has not received a refund despite numerous messages.
Historical Change
Maureen Marshall has commented on the decline in service and quality since the pharmacy was taken over by Well. She has reported long queues, waiting times, and a lack of familiar staff, which has led her to downgrade her rating from 5 stars to 2 stars.
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