Serving You, Improving Health
At Grasmere Surgery, we are committed to providing high-quality healthcare services to our patients in a caring and supportive environment. Our dedicated team of healthcare professionals are passionate about delivering patient-centred care, tailored to meet the unique needs of each individual.
Our Services
We offer a wide range of healthcare services, including routine appointments, repeat prescriptions, and specialist management of long-term conditions. Our clinic covers a variety of healthcare issues, and we also provide alternative services and extended hours information on our website and through the Wigan Alliance website.
Our state-of-the-art technology allows patients to access various services from the comfort of their own homes, such as ordering repeat prescriptions, cancelling appointments, and accessing self-care advice. We strive to make healthcare more accessible and convenient for our patients, while ensuring that our high standards of care are maintained.
Our Philosophy
At Grasmere Surgery, we believe in the importance of partnerships in care. Once registered, patients and healthcare professionals work together to ensure that the most appropriate care is provided. This partnership philosophy extends to our active patient group, which exists to make sure that patient needs and the practice offering are always heading in the same direction.
What to Expect
When you visit Grasmere Surgery, you can expect to receive high-quality care from our dedicated team of healthcare professionals. We are committed to providing a welcoming and supportive environment, where patients feel comfortable and confident in the care they receive.
Experience with GPs
Poor Experience with Dr. Manish Rai
Some reviewers had a poor experience with Dr. Manish Rai, feeling rushed and dismissed during their appointments. They reported a lack of empathy and sarcasm from the doctor.
Praise for Dr. Msayib and Receptionists
On the other hand, many reviewers praised Dr. Msayib for being caring, thorough, and professional. The receptionists were also commended for their helpful and polite nature.
Issues with Appointment System
Some reviewers struggled to get appointments, citing difficulties in getting past the receptionists and being given telephone appointments with different doctors each time.
Positive Experiences
Many reviewers had positive experiences with the surgery, praising the kindness, empathy, and professionalism of the staff. They reported being listened to and receiving help with their health issues.
Practice Management
Some reviewers praised the practice manager for listening and presenting options, while others had negative experiences with the management.
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