Your health is our priority - accessible healthcare for all
A Patient-Centric Healthcare Practice
Nestled in the heart of Blackburn, Roman Road Health Centre stands committed to providing accessible and comprehensive healthcare services to our valued patients. Our team of dedicated professionals prioritizes patient-centered care, working collaboratively to deliver exceptional experiences every step of the way.
1. Enhanced Online Services
We understand the need for convenient healthcare in the digital age. Our online services empower patients to take an active role in their health management. Through our secure online platform, you can:
- Book appointments with ease
- Request repeat prescriptions
- Access your medical records
- Connect with your GP via secure messaging
- Utilize our online triage system, RapidHealth, for non-urgent requests
2. Comprehensive Healthcare
From routine checkups and vaccinations to treatment of common illnesses and management of chronic conditions, our GPs provide a wide range of services. We are also proud to offer:
- Nursing services for enhanced care and support
- Health promotion initiatives and workshops
- Access to mental health resources
- Travel healthcare consultations
3. Patient-Focused Initiatives
We are dedicated to continuous improvement and patient engagement. We actively participate in initiatives such as:
- Armed Forces Veteran Friendly Accreditation
- Spring Booster Campaigns for vulnerable populations
- Prescription charge transparency initiatives
4. Staying Informed
Stay up-to-date with the latest news and health information from our practice through our dedicated news section. We also share valuable resources and guidance on various health topics.
5. Accessibility and Flexibility
Our practice prioritizes accessibility and offers convenient services for our patients. We provide:
- Disabled access and parking facilities
- Translation services upon request
- Extended opening hours for your convenience
- An experienced team of healthcare assistants to assist you with your needs.
Summary of Patient Feedback on Roman Road Health Centre
Roman Road Health Centre has received a mixed response from its patients, with feedback ranging from appreciation for the staff's kindness and efficiency to frustration with communication and appointment availability.
Positive Feedback
Patients have praised the doctors and nurses for their care and dedication, as well as the helpfulness of the receptionists. Some have highlighted the prompt service and the centre's ability to accommodate urgent needs. The staff's ability to provide a comforting environment has also been commended.
Negative Feedback
However, several patients have expressed dissatisfaction with the communication and booking system at the centre. They have reported difficulty in getting through to the reception, long wait times for appointments, and instances of staff not following up on test results or appointments. A few have also mentioned the unhelpful attitude of some receptionists.
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