Learning together for better patient care
Our Vision
Frome Medical Practice is committed to providing high-quality, patient-centered healthcare that meets the diverse needs of our community. We strive to create a welcoming and supportive environment where patients can feel empowered to take an active role in their health.
Our Team
Our dedicated team of healthcare professionals is passionate about delivering exceptional patient care. We are committed to continuous learning and development, ensuring that our patients receive the most up-to-date and effective medical care. With a diverse range of skills and experience, our team can provide holistic care that addresses physical, emotional, and mental health.
Our Services
We offer a comprehensive range of services to meet your healthcare needs, including:
- General Health: Routine consultations, treatment of common illnesses, vaccinations, health checks, travel advice, and more.
- Chronic Disease Management: Ongoing care and support for managing chronic conditions such as diabetes, asthma, and heart disease.
- Mental Health Support: Access to mental health resources and counseling services.
- Child Health: Routine childhood vaccinations, growth monitoring, developmental assessments, and well-child visits.
- Sexual Health: Confidential and respectful care for sexual health concerns and contraception.
Quality Care & Patient Involvement
We are committed to providing high-quality care that meets the highest standards. Our team is regularly inspected and rated by the Care Quality Commission and strives to maintain a "Good" rating.
We actively encourage patient involvement in our practice and value your feedback. We have a Patient Participation Group that actively collaborates with us to improve our services and address community needs.
Our Values and Commitment
Our practice is guided by four core values:
- Learning: We are committed to continuous learning and development, fostering a culture of inquiry and innovation.
- Responsibility: We take accountability for providing excellent care and actively engaging in community initiatives.
- Patient-centered care: We prioritize patient needs and empower them to take an active role in their health.
- Teamwork: We value collaboration and mutual support among our team members.
Patient Feedback on Frome Medical Practice
Frome Medical Practice has received mixed feedback from its patients, with some expressing dissatisfaction with the service and others appreciating the care they received.
Dissatisfaction with Service
Several patients have expressed dissatisfaction with the service provided by Frome Medical Practice. Common issues include long waiting times, difficulties in booking appointments, and dismissive staff. One patient mentioned that the system seems to be faultless, but there is a place to leave feedback forms.
Another patient had a frustrating experience with same-day appointments, which caused them to lose three hours due to driving and waiting. They suggested that appointments should be made a few days in advance to avoid such issues.
A patient also mentioned that they had to wait weeks for an appointment, and the doctors they encountered seemed to ignore them and downplay their issues. They felt that privatization might be a better option for serious concerns.
Positive Experiences
On the other hand, several patients have had positive experiences with Frome Medical Practice. One patient appreciated the support they received from the team of doctors and nurses when their two-year-old child had low oxygen levels. They found the staff to be calm, quick, and efficient.
Another patient was grateful for the help they received when they were in a distressed state. The staff was very helpful, and Dr. Lucy Taylor called them back that afternoon.
A patient also praised the practice for being the best they've ever been with, mentioning that every doctor and nurse they've seen has been excellent. They appreciate the same-day appointments when needed and the great care provided for their five-month-old baby.
Suggestions for Improvement
To improve patient satisfaction, Frome Medical Practice could consider implementing a more efficient appointment system that allows for advance bookings and minimizes waiting times. Staff should also be trained to be more attentive and responsive to patient concerns.
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