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Theale Medical Centre stands as a trusted healthcare provider within the Reading community, dedicated to offering accessible and comprehensive care to our diverse patients. Our team of experienced GPs and supportive staff are committed to fostering a patient-centered environment built on trust, compassion, and personalized care.
Our Services
General Practice Services
We provide a comprehensive range of services covering various aspects of healthcare, including:
- Chronic disease management and prevention
- Acute and urgent care
- Family planning and women's health
- Child health and vaccinations
- Travel health advice
- Mental health and wellbeing support
Additional Services
- Breathing Space Service: Providing short-term crisis support for individuals experiencing mental health challenges.
- NHS Health Checks: Routine health screenings for early detection and treatment of diseases.
- Vaccination Clinics: Administering COVID-19 vaccinations and other recommended vaccinations.
Community Engagement
- We actively participate in the local community, offering health education workshops and participating in outreach programs.
- We value and encourage patient feedback, utilizing it to improve our services and patient experience.
Our Values
At Theale Medical Centre, our core values guide our actions and interactions:
- Compassion: We treat every patient with respect, understanding, and sensitivity.
- Accessibility: We strive to make healthcare accessible to all, offering flexible appointment schedules and convenient locations.
- Excellence: We are committed to delivering high-quality care, utilizing best practices and evidence-based medicine.
- Collaboration: We work with other healthcare providers and organizations to enhance the overall health and wellbeing of our community.
Underwhelming Experience
Several reviewers have expressed disappointment with their experience at Theale Medical Centre. Disorganization and poor communication appear to be common issues, with some reviewers facing difficulties in booking appointments, getting responses to their queries, and receiving proper care from the medical staff.
One reviewer, Simon Simms, had a particularly bad experience, describing the centre as "disgraceful" and the staff as "callous" and "sexist". Another reviewer, Robin Ellwood, was left feeling anxious and frustrated after being told to send a selfie of their condition via SMS, which led to an incorrect diagnosis.
Unhelpful Staff
Several reviewers have reported instances of unhelpful and unresponsive staff, including long wait times on the phone, being hung up on, and not receiving timely responses to their queries. Paul Sampson was left hanging on the phone for 10 minutes before being cut off, while Kinga M. was sent away without any advice or guidance after waiting for an hour.
Positive Experiences
However, some reviewers have had positive experiences at the centre. BigThinks praised the friendly and helpful doctors, while Vikki Jane and Alex Wigmore had pleasant encounters with the receptionists and medical staff.
Lucy M. was particularly impressed with her doctor, Dr. Adams, who she described as friendly, professional, and well-informed. She also praised the nurses and the centre's services, saying that they had been thorough and professional in their care.
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