Providing excellent medical care to our patients since 2015
Here at Cressex Health Centre, we are dedicated to providing primary care to the residents of High Wycombe. Our team of experienced healthcare professionals is committed to delivering high-quality medical services to our patients. We believe in putting our patients at the heart of everything we do, and we strive to provide personalized care to meet their individual needs.
Our Services
We offer a wide range of services to cater to the diverse needs of our patients. Our services include booking appointments, ordering repeat prescriptions, and registering new patients. Our patients can also fill out an online form to get advice and treatment by the end of the next working day. We also provide access to local GP services online, where patients can book new appointments, order repeat prescriptions, and view their medical record securely online.
Opening Hours and Locations
We have two locations: Hanover House and Lynton House. Our opening hours are Monday to Friday, 8:00 am to 6:30 pm, and Saturday and Sunday, closed. We also have ample parking available at Hanover House and limited parking at Lynton House.
Quality Care
We are committed to providing excellent medical care to our patients. We have made significant improvements to our systems and processes since July 2015, and we continue to strive to deliver high-quality healthcare to our patient population. We are proud to be a Dementia Accredited Friendly Practice and an Armed Forces Veteran Friendly Accredited GP Practice.
Patient Feedback
We value our patients' feedback and would like to hear about their recent experiences of our service. We encourage our patients to tell us why they gave a particular response to our survey. This helps us to improve our services and provide better care to our patients.
Practice News and Updates
We keep our patients updated about the latest news and developments in the healthcare industry. We also provide information about our practice, including changes to testing, symptoms, vaccination, and staying at home during the COVID-19 pandemic.
Overall Experience
The reviews highlight a mix of positive and negative experiences at the Cressex Health Centre. While some patients have had excellent care and service, others have faced difficulties with booking appointments, poor receptionist attitude, and inefficient admin systems.
Positive Experiences
Patients who have had positive experiences praise the receptionists for going above and beyond to accommodate their needs, the new call-back system, and the caring and professional attitude of the doctors and staff.
Negative Experiences
On the other hand, several patients have had negative experiences, including difficulties with booking appointments, long wait times on the phone, poor receptionist attitude, and inefficient admin systems. Some have also reported problems with parking, including receiving fines despite following the correct procedures.
Specific Issues
Some specific issues mentioned include:
- Booking Appointments: Difficulties with booking appointments, including long wait times on the phone and limited availability.
- Receptionist Attitude: Poor attitude from some receptionists, including rudeness, lack of listening, and unhelpfulness.
- Admin Inefficiencies: Admin failings, including taking six weeks to send a single email and misinforming patients.
- Parking Issues: Problems with parking, including receiving fines despite following the correct procedures.
- Communication: Poor communication from the centre, including lack of information about appointments and treatment.
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