Expert solutions for critical situations
At Econorod, we pride ourselves on being a leading provider of drainage, tanker, pump, plumbing, and building and maintenance services. With over 28 years of experience, we have built a reputation for delivering top-notch services to our clients. Our commitment to excellence is reflected in our proactive approach to customer relationships, ensuring that our customers feel valued and supported every step of the way.
Our Services
Our services are designed to cater to a wide range of customer needs, from emergency callouts to planned maintenance and repairs. Our team of fully trained and experienced professionals is equipped to handle a variety of tasks, including:
- Emergency drainage services, including emergency piping, tankering, pumping, and plumbing
- Planned maintenance services, including routine cleaning, descaling, and CCTV assessments
- Building and maintenance services, including welding and fabrication
- Other services, including grease trap emptying and pump chamber servicing
Health & Safety
At Econorod, we take the health and safety of our employees and customers very seriously. We are committed to providing a safe working environment and adhering to the highest standards of health and safety protocols.
Accreditation
We take pride in our accreditation from leading industry bodies and are committed to maintaining the highest standards of quality and performance.
What We Do
At Econorod, we strive to build long-lasting relationships with our customers by providing a wide range of services designed to meet their unique needs. Whether you're a residential or commercial property owner, our team is dedicated to delivering exceptional service and support.
Why Econorod?
Econorod is proud of the relationships it has achieved with all of its customers, some of which have been with us since the company was formed 28 years ago. As with all relationships, they are two-way, and have been achieved by the following approach:
- Honesty and helpful advice, using plain English with no jargon, and appreciating their problems, and sharing those problems
- Good communication, keeping the customer informed and encouraging them to keep us informed of their worries
- Reliability, making sure we keep our promise to get the job completed when we say we can, and doing this time after time
Econorod Special Projects
Econorod knows the importance of time keeping. Using our tracking system allows Econorod to track all vehicles at any given time, this allows Econorod to be able to pass this information onto the customer allowing them to inform the appropriate department of their arrival. This system benefits our customers by giving:
- Accurate and quicker response times
- Controlled time-keeping hours on site
- Vehicle route planning
- The system allows Econorod to monitor vehicle costs, which in turn is passed onto the customer through keeping rates to a minimum
Employee Conduct and Customer Service
Some customers have expressed dissatisfaction with the professionalism and behavior of Econo Rod's drivers. Two reviewers, George and Martin, criticized the driver's dangerous and unprofessional driving, with George describing it as "baffling" and Martin stating he was "worried" about the driver's attitude. Becki Mowday reported having a threatening encounter with a driver, suggesting that the driver may be struggling with mental health issues. Additionally, Stephen Green took a photo of an Econo Rod van parked in a disabled bay, implying a lack of respect for disabled individuals.
On the other hand, several reviewers praised the employees' professionalism and customer service. Stu Phillips mentioned that Charlotte in the office was "kind, friendly, and always there to help", while Ratty Rat appreciated the employees' politeness, efficiency, and courteous behavior. Howard Partridge described the company as "friendly and cost-effective", and Annika Blixt praised their "top-quality" service, professionalism, and quick response.
Drainage and Plumbing Services
Many reviewers praised Econo Rod's services, citing excellent quality, efficiency, and cost-effectiveness. Author Martin Thomas praised the company's "go-to" status in Herts for drainage and plumbing, while Howard Partridge mentioned that the job was done "fast, efficient, and effective". Ratty Rat even offered to show the sediment removed from the drains, highlighting the company's transparent approach.
Negative Reviews
Author Mattf described the driver as "shouting abuse at pedestrians" and warned others to "look elsewhere", while Mr. T. reported witnessing a driver exhibiting aggressive behavior on the M1, including intimidation and swerving.
Positive Reviews
Reviewers praised the company's professionalism, punctuality, quality, and value for money, with several stating that they would recommend Econo Rod.
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