Business Details
26 Years
experience
Luxury Hot Tubs & Spa Services in Leicestershire
Established in 2000, Softub Midlands has been a trusted provider of premium hot tubs, Softubs, and swim spas for over two decades. Based in South Leicestershire, we specialise in supplying USA-manufactured products renowned for their therapeutic benefits and luxury. Our family-run business operates from Palmers @ Ullesthorpe Garden Centre, offering expert advice without pressure sales tactics. We prioritise customer satisfaction through comprehensive services including free home visits, installations, maintenance, and repairs. Our team's extensive product knowledge ensures tailored recommendations to suit individual needs.With a commitment to quality, we offer a wide range spanning entry-level models to high-end luxury spas. We maintain transparency in pricing and provide wet tests for customers to experience products before purchase. Our dedicated after-sales support includes quarterly drain-down services and annual maintenance checks. Sustainability is integral to our operations, particularly evident in our energy-efficient Softub range. We serve Leicestershire, Warwickshire, and Northamptonshire from our purpose-built showroom with ample parking and on-site facilities.
Services
Hot Tubs
Softubs
Swim Spas
Chemicals & Accessories
Hot Tub Hire
Repairs & Servicing
Installation
Maintenance Packages
Site Surveys
Warranty Services
Details
- Year established: 2000
Highlights and features
- We have over 25 years of experience in hot tub supply and installation
- Our family-run business offers honest, pressure-free advice
- We provide free home visits and site surveys
- Our engineers are trained in all major brands including Artesian and Softub
- We offer comprehensive maintenance and repair services for all tub types
What people say
Expert advice
Quality products
Excellent aftercare
Competitive pricing
Professional installation
Services
Hot Tubs
Our Artesian hot tubs combine advanced hydrotherapy technology with luxurious design. Each model features customisable jet systems and energy-efficient heating. Available in various sizes from 4 to 10 seats, these tubs cater to different therapeutic needs while maintaining aesthetic appeal. Our range includes garden spas and premium luxury models.
Softubs
Softub products offer innovative, eco-friendly spa solutions with unique portability features. Utilising waste heat recovery systems, these lightweight spas consume 75% less energy than traditional models. Available in four sizes from 1-2 to 5-6 person capacities, they feature weather-resistant construction and whisper-quiet operation.
Swim Spas
TidalFit swim spas provide continuous swimming experiences with adjustable current systems. These compact units combine fitness functionality with relaxation features. Equipped with powerful hydrotherapy jets and advanced water circulation systems, they're ideal for year-round use in limited spaces.
Repairs & Servicing
We offer comprehensive maintenance solutions including quarterly drain-downs and annual servicing. Our certified engineers handle all brands with specific expertise in Artesian and Softub models. Services include component replacement, water chemistry balancing, and winterisation procedures to extend equipment lifespan.
Installation
Our installation service includes site assessment, delivery, and positioning. We conduct free home visits to determine optimal placement and access routes. The process includes water filling, electrical connections, and comprehensive user training on operation and maintenance procedures.
Questions
Do you offer hot tub trials before purchase?
Yes, we provide wet tests allowing customers to experience tubs before buying.
Are your hot tubs energy efficient?
Our Softub range uses 75% less energy than traditional models through heat recovery technology.
Do you service non-Artesian hot tubs?
Yes, we service most brands including competitor models not purchased from us.
What warranty options are available?
All tubs come with manufacturer warranties ranging from 1-5 years depending on model.
Can you install hot tubs in small gardens?
Our team specialises in compact space installations with models starting at 1.4m diameter.
Do you offer delivery services?
We provide full delivery and installation services across our operating regions.
