Putting patients at the heart of everything we do.
Here at North Wingfield Medical Centre, our commitment to providing exceptional healthcare services is at the heart of everything we do. Our team of dedicated healthcare professionals and support staff work together to provide a comprehensive range of medical services, tailored to meet the unique needs of our patients.
Our Services
As a Veteran Friendly Practice, we are proud to offer a wide range of services designed to promote good health and wellbeing, whatever your medical condition. Our services include:
- Online services, allowing patients to access medical records, book appointments, and order prescriptions online
- A range of clinics and services, including chronic disease management, health checks, and vaccinations
- A dedicated team of healthcare professionals, including GPs, nurses, and healthcare assistants
- Access to specialist services, such as physiotherapy and counselling
- A patient participation group, where patients can get involved and have their say in the development of our services
Our Goals
At North Wingfield Medical Centre, our goal is to provide high-quality, patient-centred care that is accessible to all. We are committed to:
- Providing a welcoming and inclusive environment for all patients
- Offering a range of services that meet the unique needs of our patients
- Working in partnership with other healthcare providers to ensure seamless care
- Continuously improving our services through patient feedback and participation
Our Values
Our values are at the heart of everything we do. We believe in:
- Putting patients at the centre of everything we do
- Providing high-quality, evidence-based care
- Working together as a team to achieve our goals
- Being kind, compassionate, and respectful to all patients and staff
- Continuously improving our services through innovation and learning
Poor Reception Service
The reception staff at North Wingfield Medical Centre have been heavily criticized by multiple reviewers. They have been described as rude, unhelpful, and intrusive, with some patients feeling belittled and disrespected during their interactions. Some patients have reported being asked personal questions by receptionists, which has been perceived as invasive and uncaring.
Difficulty in Getting Appointments
Several reviewers have mentioned difficulties in getting appointments, with some being told that they cannot be seen or being given unsuitable appointment times. There have been instances where patients have been asked if their issue is an emergency, and if they respond in the negative, they are told that they cannot be seen. This has led to frustration and feelings of being disregarded.
Praise for Doctors and Medical Staff
On the other hand, many reviewers have praised the doctors and medical staff at the centre, describing them as kind, caring, and attentive. They have reported positive experiences with the medical team, who have taken the time to listen to their concerns and provide helpful advice.
Administrative Issues
Some reviewers have mentioned administrative issues, such as difficulties in contacting the centre, cancelled appointments, and issues with repeat prescriptions. These issues have caused frustration and inconvenience for patients.
Positive Experiences
Despite the negative experiences, some reviewers have reported having positive experiences at the centre, praising the staff for their kindness, responsiveness, and care. These patients have felt listened to and supported by the medical team.
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