Transforming Your Home, One Build at a Time
At Tutti & Co, we are passionate about helping our customers find the perfect piece of jewellery to make them feel confident, beautiful, and unique. Our story began with a simple idea: to create a jewellery brand that celebrates individuality and self-expression. Today, we are proud to offer a vast collection of stylish, high-quality jewellery that caters to diverse tastes and preferences.
Our Mission
Our mission is to provide exceptional customer service, ensuring that every interaction with us is a positive and memorable experience. We strive to build long-lasting relationships with our customers, listening to their needs and exceeding their expectations. We believe that jewellery is more than just a piece of metal and stone; it's a symbol of love, friendship, and personal style.
Our Services
We offer a wide range of services to make your shopping experience with us seamless and enjoyable. From our Engraving Service, which allows you to personalize your jewellery with special messages or initials, to our complimentary gift wrapping service, we aim to make every moment with us special. Our team of jewellery experts is always happy to assist you in finding the perfect piece, whether it's for yourself or as a gift for someone special.
Our Commitment to Sustainability
At Tutti & Co, we are committed to reducing our impact on the environment. We believe that sustainability is a journey, not a destination, and we are constantly working to improve our practices to minimize waste, reduce energy consumption, and promote eco-friendly suppliers. We are proud to say that our factories adhere to strict environmental and social standards, ensuring that our jewellery is not only beautiful but also responsibly sourced.
Our Guarantee
We stand behind the quality of our jewellery, and we want you to be completely satisfied with your purchase. That's why we offer a 30-day money-back guarantee. If you're not happy with your purchase, we'll work with you to resolve the issue promptly and fairly.
Summary of Customer Reviews for Tutti & Co.
Customer Satisfaction Overview
The customer reviews for Tutti & Co. are mixed, with a range of feedback from positive to negative. The overall customer satisfaction rating is 3 out of 5 stars, indicating a fair level of satisfaction.
Positive Feedback
The positive feedback includes customers who were happy with the company's customer service and product quality. Marie Guest rated the company 5 stars and mentioned that Tutti were very helpful with the repair of her favourite necklace. Lindsay Hutcheson also gave a 5-star rating, praising the amazing customer service and the company's willingness to help with a replacement for a lost earring.
Negative Feedback
The negative feedback mainly concerns issues with delivery and communication. S. Dmop gave a 2-star rating, explaining that there were significant delays in receiving an order, and the company failed to provide adequate updates. Kathryn Whitfield rated the company 1 star, expressing frustration over poor service, high postage costs, and lack of response to her emails.
Key Issues and Areas for Improvement
Based on the reviews, the main areas for improvement are:
1. Delivery and Communication: There were significant delays in receiving orders, and the company failed to provide adequate updates to customers.
2. Customer Service Response: The company did not respond to emails from customers, leading to frustration and dissatisfaction.
Recommendations for Improvement
To improve customer satisfaction, Tutti & Co. should focus on:
1. Enhancing Communication: Regularly update customers about their orders and respond promptly to their queries.
2. Streamlining Delivery: Ensure timely delivery of orders and manage expectations by providing accurate estimated delivery dates.
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