Business Details
Emergency
services
Your Local NHS GP Practice in London
Sterndale Surgery is a dedicated NHS general practice committed to delivering comprehensive healthcare services to patients in West Kensington and surrounding areas. Our practice offers a wide range of services including online appointment booking, repeat prescription management, urgent care referrals, and access to 24/7 NHS advice through integrated digital platforms. We work closely with local healthcare providers, urgent care centers, and hospitals to ensure seamless patient care.Our team prioritizes patient confidentiality, accessibility for individuals with disabilities, and continuous quality improvement through rigorous infection control and staff training. We provide extended evening and Saturday appointments through a collaborative Primary Care Network model while maintaining core values of professionalism, transparency, and patient-centered care.
Services
Online Consultations
Prescription Management
Urgent Care Referrals
Medical Records Access
Extended Hours Appointments
Highlights and features
- We offer integrated online triage systems for efficient patient care
- Our practice maintains partnerships with urgent care centers and hospitals
- We provide extended evening and weekend appointments through PCN collaboration
- Our facilities meet accessibility standards for patients with disabilities
- We implement rigorous infection control and staff training programs
What people say
Seamless online booking
Responsive digital triage
Accessible medical records
Effective urgent referrals
Flexible appointment times
Services
Online Consultations
Our integrated digital platforms enable patients to access medical advice through online consultations. Patients can submit medical requests, receive triage assessments, and communicate with healthcare professionals remotely. This service reduces unnecessary in-person visits while maintaining timely access to appropriate care through our partnership with NHS 111 and urgent care centers.
Prescription Management
We offer comprehensive prescription management through multiple digital channels including the NHS App and online systems. Patients can order repeat prescriptions, check medication status, and receive electronic prescriptions. Our prescribing policy emphasizes responsible medication use while ensuring timely access to essential medications through both routine and emergency prescription processes.
Urgent Care Referrals
For urgent medical needs outside regular hours, we provide access to 24/7 NHS 111 services and coordinate referrals to urgent care centers. Our practice works with Charing Cross and Hammersmith Hospital urgent care facilities to ensure patients receive appropriate urgent treatment while maintaining continuity of care through our regular appointment system.
Extended Hours Appointments
Through our Primary Care Network collaboration, we offer extended access appointments on weekday evenings and Saturdays. These appointments are available at multiple locations across the network, providing greater flexibility for patients who require face-to-face consultations outside standard working hours while maintaining continuity with their registered practice.
Medical Records Access
Patients can access their medical records through secure online portals and request copies in accordance with data protection regulations. Our practice maintains GDPR-compliant systems for record management while ensuring appropriate confidentiality safeguards. We also facilitate information sharing with other healthcare providers when necessary for patient care coordination.
Questions
How can I book an appointment with Sterndale Surgery?
You can book appointments through our website, the NHS App, by phone on 020 7602 3797, or in person at our West Kensington location.
What online services are available at Sterndale Surgery?
We offer online booking, repeat prescription requests, medical record access, and digital consultations through integrated NHS platforms.
How do I handle urgent medical needs outside hours?
Call NHS 111 for urgent care advice or visit Charing Cross/Hammersmith Hospital urgent care centers for in-person treatment when we're closed.
What prescription services do you provide?
We manage repeat prescriptions through digital platforms and provide emergency prescriptions for essential medications like insulin and inhalers.
Are there accessibility features for patients with disabilities?
Yes, we offer large print materials, accessible facilities, and the Blue Badge parking scheme for patients with mobility requirements.
How does the practice handle medical record confidentiality?
We comply with GDPR and Data Protection Act 2018 requirements, ensuring secure handling of medical records with strict access controls.
