Your health, our priority
At Oxgate Gardens Surgery, we are dedicated to providing high-quality, caring, and personal healthcare to our patients. Our team of experienced healthcare professionals is committed to delivering exceptional medical care with a focus on individualized attention and compassionate service.
Our Services
We offer a wide range of services designed to cater to the diverse healthcare needs of our patients. From routine check-ups and vaccinations to management of chronic conditions and referrals to specialist care, we are equipped to handle all your healthcare requirements. Our online services enable you to conveniently access our GP services, book appointments, order repeat prescriptions, and view your GP medical record from the comfort of your own home.
Online Consultation
We understand that time is precious, and that's why we offer online consultation services to save you time and effort. Our online consultation platform allows you to submit medical and administrative requests, register new patients, and access self-care information. You can also use our online booking tool to schedule appointments at a time that suits you.
Patient-Centric Approach
At Oxgate Gardens Surgery, we prioritize patient care and strive to create a warm and welcoming environment that puts our patients at ease. We believe in empowering our patients with the knowledge and tools they need to take control of their health. Our team of healthcare professionals is always available to answer any questions or concerns you may have, ensuring that you receive the best possible care.
Staying Connected
We believe in staying connected with our patients and the community we serve. That's why we offer a range of online services that enable you to stay in touch with us. From online consultations to mobile apps, we leverage technology to provide convenient and accessible healthcare services.
Our Mission
Our mission is to provide high-quality, patient-centered healthcare that is accessible, convenient, and compassionate. We strive to create a culture of excellence that prioritizes patient care, dignity, and respect.
Overview
The reviews provided depict a mixed response to the GP surgery, with a majority expressing dissatisfaction with the service and a few appreciating the efforts of the staff. The main concerns revolve around long waiting times, difficulties in securing appointments, and issues with repeat prescriptions.
Patient Satisfaction
Patients are frustrated with the receptionists, finding them to be rude, arrogant, and unprofessional. They have expressed their dissatisfaction with the lack of professionalism, respect, and service provided. The surgery's inability to cater to the needs of patients, especially the elderly and those requiring urgent care, has led to a loss of trust and confidence.
Service Issues
The GP surgery has been criticized for its lack of available appointments, telephone appointments, and the unhelpful staff. There have been instances of mistakes made with appointments and repeat prescriptions, leading to further frustration among patients. The surgery's reliance on online services has also been a point of contention, as not all patients are tech-savvy.
Positive Feedback
However, a few reviews have highlighted the exceptional professionalism and care provided by Dr Sumi and Dr Rumi, who have been commended for their hard work during the pandemic.
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