Reimagining Tomorrow's Customer Relationships
Nestled in the heart of Dorchester, Wyvern Fireplaces has been a family-run business since 1964. With over half a century of experience in fireplace design and manufacturing, we are proud to be the leading supplier of stylish and efficient fireplaces throughout the south.
Our Expertise
Our team of experts possess a wealth of knowledge and passion for all things fireplaces. From traditional gas fires to contemporary electric models and wood-burning stoves, we have the perfect solution for every home.
Comprehensive Services
We offer a comprehensive range of services, including:
1. Wood-Burning Stoves
Add the warmth and ambiance of a natural fire with our stunning wood-burning and multi-fuel stoves.
2. Gas Fire Sales and Installations
Choose from a diverse selection of gas fires, expertly installed by qualified professionals.
3. Electric Fire Sales and Installations
Enjoy the glow and warmth of a realistic fire without the need for a chimney with our high-quality electric fires.
4. Discounted Stoves and More
Find amazing deals on discontinued models and browse our range of accessories.
5. Showroom Experience
Visit our Dorchester showroom to witness the beauty of our fireplace designs firsthand. Our friendly staff will guide you through the options and discuss your individual needs.
Quality and Safety
All of our fireplaces and stoves are manufactured with the highest quality materials and craftsmanship. We prioritize safety and offer a one-year workmanship guarantee on all installations. Our engineers are fully qualified and hold relevant certifications like Gas-Safe and HETAS.
Why Choose Wyvern Fireplaces?
- Over 50 years of experience and a wealth of knowledge
- Wide range of stylish and energy-efficient fireplaces
- Expert installation and safety compliance
- Exceptional customer service and personalized advice
- Competitive prices and special offers
Customer Feedback Summary
General Feedback
Overall, the reviews highlight a mix of experiences with the company. Some customers have had positive interactions, praising the expert advice and professional service provided. However, a significant number of customers have expressed dissatisfaction with the company's customer service, reliability, and communication.
Positive Feedback
- Customers have appreciated the knowledgeable staff and the wide range of fireplace products available.
- The company's prompt response to customer inquiries and their helpfulness have been commended.
- Positive feedback has also been given for the delivery of products and installation services.
Negative Feedback
- Several customers have experienced issues with communication, including unreturned calls and unkept appointments.
- Some have found the customer service to be lacking, with staff displaying a lack of interest and friendliness.
- There have been complaints about the reliability of the company, with delays in delivery and unmet expectations.
- A few customers have expressed disappointment with the overall experience, stating that they would not recommend the company to others.
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