Think Choice, Think Crystal Direct
At Crystal Direct, we pride ourselves on being one of the UK's leading manufacturers of PVC-U windows, doors, and conservatories. Founded in 1990 by Martin Randall, our company has been providing high-performance, high-quality products to the new build, refurbishment, home improvement, and construction industries for over 30 years. Our state-of-the-art manufacturing facility in Letchworth, Hertfordshire, allows us to produce products to the highest quality standards at competitive prices.
Our commitment to excellence is reflected in our customer service, which is unsurpassed in the industry. We strive to build strong relationships with our customers, providing them with the choices they need to succeed in today's competitive market. Our market-leading products speak for themselves, and we are proud to be a trusted supplier to many of the UK's leading builders, architects, and homeowners.
Our Vision
At Crystal Direct, we believe in giving customers choices to ensure they win in today's competitive market. We aim to provide high-performance, high-quality products that meet our customers' needs, while also providing excellent customer service and genuine value for money. Our vision is to be the go-to supplier for all PVC-U window, door, and conservatory requirements, and we are committed to achieving this through our dedication to excellence in all that we do.
Our Products
Our range of products is extensive and includes PVC-U windows, flush casement windows, vertical sliding sash windows, tilt and turn windows, aluminium bifold doors, residential doors, composite doors, patio doors, French doors, conservatories, lantern roofs, and solid roofs. All of our products are manufactured to the highest quality standards, using only the best materials and latest technology. We also offer a range of foil colour availability, ensuring that our customers can find the perfect product to suit their needs.
Why Choose Crystal Direct?
At Crystal Direct, we are dedicated to providing our customers with the best possible products and service. Our commitment to excellence, combined with our extensive range of products and competitive pricing, makes us the perfect choice for anyone looking for high-quality PVC-U windows, doors, and conservatories. With over 259 approved supplier stores across the UK, we are confident that we can provide our customers with the products they need, when they need them.
Customer Experience
The reviews of Crystal-direct are a mix of positive and negative experiences. Some customers have reported no issues with their orders, citing good communication and timely delivery. However, others have had severe problems, including delayed or missing deliveries, missing components, and poor customer service.
Order Fulfillment
Many customers have reported issues with order fulfillment, including delayed or non-existent deliveries. Some have mentioned that delivery dates were consistently missed, with promises of new dates regularly broken. Others have reported that their orders were incomplete, with missing components or parts.
Customer Service
Customer service has also been a major issue for many customers. Some have reported difficulty getting in touch with the company, with long wait times and unhelpful representatives. Others have been given conflicting information or told that orders would be cancelled without any notice.
Solutions
It appears that some customers have had success by turning to reputable retailers, such as Screwfix, to retrieve their money or resolve issues. Others have reported using alternative companies that provide better customer service and order fulfillment.
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