For Jewellery that always says the right thing.
A Family Tradition of Expertise and Customer Care
Hills Jewellers has been a trusted name in Felixstowe and the surrounding area since 1921. For over a century, we have been committed to providing exceptional customer service, offering a diverse selection of beautiful jewellery and watches, and performing expert repairs and valuations.
Experience and Expertise
The Hills Jewellers team is comprised of passionate and dedicated individuals with extensive experience in the jewellery industry. Many of our staff have undergone rigorous training and hold diplomas in fields such as Retail Jewellery, Gemstone, and Diamond Grading. This allows us to provide informed guidance and ensure the highest level of professionalism in every interaction.
Dedicated to Our Community
As a local independent business, we take pride in supporting and contributing to our community. We actively participate in various initiatives, such as offering apprenticeship programs, supporting local events, and engaging in charity fundraisers.
Our Services
Hills Jewellers offers a comprehensive range of services to cater to all your jewellery needs. This includes:
- Expert repairs and valuations: We can restore and repair your treasured pieces, whether it's a cherished antique or a modern timepiece.
- Bespoke jewellery design: Our experienced designers can create a unique and personalised piece of jewellery that perfectly reflects your individual style and preferences.
- Gift-wrapping and engraving: Add a special touch to your gifts with our complimentary gift wrapping and engraving services.
- Watch battery replacement: Keep your cherished timepieces running smoothly with our professional battery change service.
Our Commitment
At Hills Jewellers, we are passionate about providing our customers with a positive and unforgettable experience. We are committed to:
- Offering a wide selection of high-quality jewellery and watches.
- Providing exceptional customer service and personalized attention.
- Addressing your specific needs and exceeding your expectations.
Visit Us Today
We welcome you to visit our store and discover the stunning selection of jewellery and watches we have to offer. Our friendly and knowledgeable staff will be happy to assist you and answer any questions you may have.
Customer Reviews for Hills Jewellers
The reviews for Hills Jewellers are overwhelmingly positive, with many customers praising the friendly and helpful staff, as well as the wide range of jewellery and services offered. Several customers have commented on the excellent customer service, with staff going above and beyond to help with repairs, piercings, and other queries.
Quality of Service and Products
Many customers have praised the quality of service and products offered by Hills Jewellers. Staff are described as friendly, helpful, and welcoming, with several customers mentioning specific staff members who went out of their way to assist them. The jewellery store is also described as clean and well-organized, with a wide range of products on offer.
Pleasing Experience
Several customers have described their experience as "pleasant" and "enjoyable", with some mentioning that they felt comfortable and at ease in the store. Staff are also praised for their ability to put customers at ease, particularly for children who may be nervous about getting their ears pierced.
Rare Negative Comments
One rare negative comment mentions poor service and a lack of professionalism from the manager. The customer also claims that the store tried to blame them for the mistake rather than taking responsibility. Another negative review mentions rude staff and high prices for simple services such as watch battery replacement.
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