Experience the Art of Fine Italian Furniture
At Peerless Properties, we are a family-led business with a team of nine dedicated professionals, passionate about providing exceptional property management services to our clients in Oxfordshire. Founded in 2006, our company has built a reputation for excellence, reliability, and personal attention to detail. Our mission is to provide a tailored service that exceeds our clients' expectations, ensuring their properties are well-maintained, and their interests are always at heart.
Our Philosophy
Our underlying ethos is based on four core principles: personal service and attention to detail, courteous and professional attitude towards owners and lessees, planning and organizing to meet legal and financial obligations, and eliminating potential problems before they arise or swift response to solve them when they do. We believe that these principles set us apart from other property management companies and enable us to deliver exceptional results.
What Our Clients Say About Us
Our clients appreciate our commitment to excellence and the value we bring to their properties. Here's what some of them have to say about us:
- "You are the only agent that does not put a surcharge on everything."
- "Whilst keeping your fees reasonable, you really do try hard to provide a responsive service."
- "It is reassuring to have real people answer the phone and not have to press 1 for customer service."
- "You have sensible people making practical decisions."
Our Services
At Peerless Properties, we offer a comprehensive range of services designed to meet the unique needs of leasehold property management. Our services include:
- Preparation of annual budgets
- Collection of service charges and ground rent
- Implementation of effective credit control procedures
- Regular inspections to ensure a good standard of repair
- Prompt response to notification of repairs
- Organisation, supervision, and validation of payments to contractors
- Preparation of a simple maintenance regime for major cyclical repairs
- Specification and tendering for block services
- Attendance at company meetings
- Issue and maintenance of statutory paperwork
- Guidance to directors on statutory compliance in line with applicable legislation
- Provision of financial information for preparation of annual accounts
- Monitoring compliance with lease/transfer terms
- Dealing with resident and legal enquiries
- Guidance on freehold purchase
Our Commitment to Excellence
As members of the Association of Residential Managing Agents (ARMA), we are committed to upholding the highest standards of professionalism and excellence in the industry. Our team is dedicated to providing a personal, professional, and reliable service that exceeds our clients' expectations.
Overall Experience
The reviews of Peerless Properties are predominantly negative, with several reviewers expressing dissatisfaction with the company's customer service, responsiveness, and management practices.
Positive Experiences
A few reviewers have reported positive experiences with Peerless Properties, praising the company's customer service, responsiveness, and professionalism. They have reported receiving helpful and timely assistance from the company's staff.
Negative Experiences
However, the majority of reviewers have expressed dissatisfaction with the company's services. Common complaints include poor customer service, unresponsive staff, and unfair business practices. Some reviewers have reported being treated rudely or dismissively by staff, while others have experienced problems with parking permits, fines, and refunds.
Common Complaints
Several reviewers have mentioned specific issues with Peerless Properties, including:
- Unresponsive staff and poor customer service
- Unfair business practices, such as enabling predatory companies to harass residents
- Poor communication and lack of transparency
- Unhelpful and dismissive staff
- Issues with parking permits and fines
- Difficulty in getting refunds
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