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About Us
Matthew James Estate Agents is a refreshingly independent estate agency operating in the Surbiton and surrounding areas. Led by experienced directors Matthew and James, our team thrives on providing exceptional customer service, local expertise, and a dedicated approach to all aspects of property transactions. We believe in building strong relationships with our clients, understanding their needs, and exceeding expectations.
Our Expertise
We offer a comprehensive range of services to cater to all your real estate needs:
Sales
- Expert market analysis and valuation
- Bespoke marketing campaigns tailored to each property
- Efficient negotiation and transaction management
- Comprehensive market knowledge and local insight
Lettings
- Comprehensive tenant screening and referencing
- Competitive rental rates and market guidance
- Efficient rent collection and property management
- Detailed tenant communication and clear reporting
Property Management
- Responsive repairs and maintenance
- Regular property inspections
- Effective rent collection
- Detailed financial reporting
Our Commitment
At Matthew James Estate Agents, we are committed to:
- Transparency: We provide clear and consistent communication throughout the process.
- Accessibility: Our team is always available to answer your questions and address your concerns.
- Expertise: We leverage our deep local knowledge and industry expertise to achieve the best results for our clients.
- Client-Centricity: Your needs and aspirations are at the heart of everything we do.
Our Values
Our values underpin our actions and guide our decisions:
- Integrity: We uphold the highest ethical standards and transparency in all our dealings.
- Professionalism: We operate with meticulous attention to detail and a commitment to excellence.
- Passion: We are dedicated to exceeding your expectations and delivering outstanding results.
Summary of Reviews
The reviews are mixed, with both positive and negative comments. Positive Comments highlight the professionalism, helpfulness, and excellent service provided by the agents, particularly James and William. They are praised for their communication, advice, and dedication throughout the buying and selling process. Negative Comments focus on poor management and unresponsive agents, specifically Michael and the sales negotiator who failed to respond to viewing requests and emails.

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