Delivering precision, every time
For over 45 years, Welbourne Opticians has been a trusted independent optician in the heart of Lancaster, carrying on a rich tradition of delivering outstanding eyecare and personalised service. Our practice, located at 3 King Street, is a historic site that has been home to optometry since 1933, when the first optometrist opened its doors. Today, we continue to uphold the highest standards of eyecare, providing tailored services that cater to your individual needs. With a highly experienced team always on hand to offer expert advice and recommendations, you can trust Welbourne Opticians to give you absolute peace of mind when it comes to your eye health.
Our Mission: Healthy Eyes and Beautiful Eyewear
At Welbourne Opticians, our mission is to keep your eyes healthy and ensure that you look and feel good in your eyewear. We believe that eyecare goes beyond just a sight test, which is why our eye examinations are tailored to your unique needs. We are committed to providing a comprehensive range of services, from thorough eye examinations to expert advice on contact lenses and quality eyewear. With a variety of frames to suit all pockets and styles, from designer to NHS voucher-eligible frames, we are dedicated to finding the perfect solution for you.
Experienced Family Eyecare Specialists
Our professional staff have years of optical experience, and we pride ourselves on offering excellent customer service. As a trusted eyecare provider for generations, we understand the importance of building long-lasting relationships with our patients. We take the time to get to know you and your visual needs, providing personalised solutions that meet your exact requirements.
Meet Our Friendly Team
Our highly experienced team creates a welcoming and friendly environment at our practice. We believe in treating everyone who comes to see us as individuals, as no two pairs of eyes are the same. We tailor our eye examinations and the advice we give to meet your exact visual requirements. Our team is here to help you make informed decisions about your eyecare, providing expert guidance on frames, lenses, and contact lenses.
Thorough Eye Examinations for Complete Peace of Mind
At Welbourne Opticians, we believe in thorough, accurate eye examinations that provide a complete picture of the health of your eyes. During a typical eye examination, which lasts approximately 30 - 40 minutes, you will be greeted by our friendly reception team who will offer you a seat and a drink while you wait. When it is time for your eye examination, you will be led to the consultation room where our highly trained optometrist will conduct a comprehensive examination. We use the latest technology to ensure that your examination is accurate and efficient, and we will guide you on the choices available to you so that you are completely happy with your new eyewear or contact lenses.
Quality Eyewear for Every Style and Budget
We stock a variety of eyewear to suit all pockets and styles, from designer frames to frames for patients entitled to NHS vouchers. We are committed to providing the best possible eyewear for our patients, which is why we offer a wide range of options from leading brands. Whether you are looking for stylish designer frames or functional budget-friendly options, we have something for everyone.
Trustworthy Care You Can Rely On
At Welbourne Opticians, we are committed to providing trustworthy care that you can rely on. We believe in taking our time to ensure that you receive the best possible eye care from anywhere in Lancaster. Our experienced team of family eyecare specialists is here to help you with all your eyecare needs, from eye examinations to contact lenses and quality eyewear. As a proudly independent optician, we are committed to delivering exceptional quality eye care with personal, friendly service.
Book your next appointment today and experience the Welbourne Opticians difference for yourself.
Overview of Reviews
General Feedback
The majority of reviewers have expressed high satisfaction with their experience at the optician, praising the friendly and helpful staff, thorough eye examinations, and excellent service.
Strengths
Thorough Examinations and Attention to Detail
Reviewers have highlighted the thoroughness of the eye examinations, with the optician taking the time to explain the processes and results in detail. One reviewer specifically mentioned that the optician spotted a potential health issue and quickly referred them to the hospital.
Friendly and Helpful Staff
The staff have been consistently described as friendly, helpful, and patient, with one reviewer noting that they were "very friendly and thorough" despite the necessary COVID protocols.
Quality Products and Service
Reviewers have praised the vast range of products available, with one reviewer describing the optician as "beautiful" and "quaint". The service has been described as "excellent", with quick turnaround times for glasses orders and COVID-secure collection arrangements.
Weaknesses
Poor Customer Service
One reviewer had a negative experience, describing the staff as unfriendly and unhelpful, stating that they did not want to assist them at all.
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