Business Details
21 Years
experience
Emergency
services
Your Trusted IT Partner for Scottish Businesses
Established in 2005, Managed IT Experts has built a reputation as a trusted IT solutions provider for SMEs across Scotland. Our team of certified professionals specialises in delivering comprehensive managed IT support, cloud-based business solutions, and advanced cybersecurity services. As a Microsoft Silver Partner with ISO 9001:2015 certification, we combine industry-leading expertise with a client-centric approach to ensure technology becomes an enabler rather than a barrier to business growth. Our services span proactive IT infrastructure management, independent technology audits, and tailored Microsoft Dynamics 365 implementations.With physical offices in Dunfermline, Edinburgh, and Glasgow, we serve clients throughout Central Scotland and the wider UK. Our 15+ years of experience have resulted in a 97% customer satisfaction score and long-term relationships with businesses across diverse sectors including charities, manufacturing, healthcare, and professional services. We distinguish ourselves through a hybrid working model that combines 24/7 remote monitoring with on-site support when required, ensuring minimal business disruption and maximum operational efficiency.
Services
Managed IT Support
IT Security Solutions
Cloud Services
Microsoft Dynamics 365
Power BI Reporting
Cyber Essentials Audit
Remote Monitoring
Business Continuity
IT Consultancy
Office 365 Support
Details
- Year established: 2005
Highlights and features
- 15+ years' experience delivering IT solutions to Scottish SMEs
- ISO 9001-certified quality management systems
- 24/7 proactive monitoring with on-site support available
- Microsoft Silver Partner with specialist Dynamics 365 expertise
- 97% customer satisfaction score from ongoing client relationships
Associations and certifications
- ISO 9001:2015
What people say
Excellent support
Prompt and efficient
Highly knowledgeable
Proactive monitoring
Business-focused solutions
Services
Managed IT Support
Our fully managed IT support services provide comprehensive infrastructure management with proactive monitoring and rapid response times. Covering network maintenance, server management, and endpoint security, we ensure business continuity through 24/7 system monitoring combined with on-site support when required. Clients benefit from predictable costs and dedicated account management across Edinburgh, Glasgow and Central Scotland.
IT Security Solutions
Comprehensive cybersecurity protection including Cyber Essentials certification, threat monitoring, and staff training. Our ISO 9001-certified processes deliver email protection, web filtering, and business continuity planning to safeguard against modern cyber threats. Regular security audits ensure ongoing compliance and risk mitigation for Scottish businesses.
Microsoft Dynamics 365
Tailored Dynamics 365 implementations for CRM and ERP requirements. Our Microsoft Silver Partner team delivers cloud-based business applications with seamless integration across sales, marketing, and operations. Ongoing support includes system optimisation, custom development, and training to maximise ROI for Scottish SMEs.
Cloud Services
End-to-end cloud solutions encompassing strategy development, migration, and ongoing support. Specialising in Microsoft Azure and 365 platforms, we deliver scalable infrastructure with enhanced security and collaboration capabilities. Our approach ensures minimal disruption during transition while optimising long-term cloud benefits.
Power BI Reporting
Transform business data into actionable insights through custom Power BI dashboards. Our specialists deliver reporting solutions that integrate with existing systems, providing real-time analytics and visualisation tools. This enables data-driven decision-making across finance, operations, and customer management functions for improved business performance.
People
David Shuster
Managing Director
With an MSc in IT from the University of Glasgow, David founded Managed IT Experts in 2005. He leads our Microsoft Silver Partner team, combining strategic vision with hands-on technical expertise to deliver innovative IT solutions for Scottish SMEs.
Marco
IT Expert
Marco specialises in network infrastructure and emergency IT support. Recognised for his rapid problem resolution and client-focused approach, he provides critical support for our managed services clients across Central Scotland.
Sergio
Technical Specialist
Sergio delivers expert Microsoft Dynamics implementations and provides first-class technical support. His combination of software expertise and client communication skills makes him a key member of our award-winning support team.
Questions
What IT services do you offer for SMEs?
We provide managed IT support, cybersecurity solutions, cloud services, Microsoft Dynamics 365 implementations, Power BI reporting, and independent IT audits tailored to Scottish SMEs.
Do you provide on-site IT support?
Yes, we combine 24/7 remote monitoring with on-site support when required across Edinburgh, Glasgow and Central Scotland.
Are you Microsoft Dynamics specialists?
As a Microsoft Silver Partner, we specialise in Dynamics 365 implementations, Business Central and Power Platform solutions.
How do you handle IT security?
We offer Cyber Essentials audits, security awareness training, 24/7 threat monitoring and business continuity planning to protect your systems.
What areas do you cover?
We support businesses throughout Central Scotland including Edinburgh, Glasgow, Dunfermline and surrounding areas.
Can you help with cloud migration?
Yes, we provide comprehensive cloud migration services using Microsoft Azure and 365 platforms with ongoing support.
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