Mountain Bikes Direct proudly stands as a leading online retailer of bicycles and related gear. Founded by a team of passionate cyclists, we understand the thrill of the open road and the joy of conquering rugged trails. Our mission is to empower riders of all levels to explore their potential and experience the boundless possibilities on two wheels.
Our Commitment to Customer Satisfaction
Customer satisfaction is our top priority. Our knowledgeable and dedicated staff are always ready to guide you through your purchasing journey and ensure you find the perfect bike and gear to meet your needs. We offer a seamless online shopping experience with clear product descriptions, detailed specifications, and transparent pricing.
Expert Knowledge and Guidance
At Mountain Bikes Direct, we go beyond simply selling bikes. We are committed to providing valuable resources and guidance to support your cycling journey. Our website features comprehensive buying guides, helpful tips and advice on choosing the right bike, and insightful reviews on the latest gear and accessories.
A Diverse Selection for Every Rider
Whether you're a casual commuter, weekend adventurer, or seasoned mountain biker, we have something for you. Our extensive selection features:
- Mountain Bikes: Hardtails, full suspensions, fat bikes, and electric mountain bikes
- Road Bikes: Standard road bikes, time trial bikes, and triathlon bikes
- Hybrid Bikes: Commuter and recreational bikes
- Gravel Bikes: Riding on both paved and unpaved surfaces
- CycloCross Bikes: Designed for off-road racing and adventure
Growing with Our Community
Mountain Bikes Direct actively engages with the cycling community. We sponsor local cycling events, participate in online forums, and regularly organize group rides. We believe in the power of cycling to connect people and foster a sense of belonging.
Join Us on Our Journey
Whether you're looking for a new bike, want to upgrade your gear, or simply seek inspiration and connection, Mountain Bikes Direct is here for you. We invite you to browse our website, explore our resources, and join us on the road or trail.
Exceptional Customer Service
Formby Cycles has received overwhelmingly positive reviews from its customers, praising the staff's superb service, extensive knowledge, and willingness to go the extra mile to ensure customer satisfaction. The majority of reviewers have given the shop a perfect 5-star rating, with many describing the experience as "brilliant, " "amazing, " and "honest."
Individual Reviews
Several reviewers have praised the shop's staff, highlighting their helpfulness, patience, and expertise. One customer, Mark Taylor, described the staff as "superb" and recommended them wholeheartedly. Trevor Astley noted that Phil went out of his way to resolve a warranty issue, while Phill Day appreciated the support and advice he received on saddle adjustments and cleat positioning. Donnyo lauded the shop's well-stocked and well-laid-out store, making it worth the trek from his location.
Ronnie Cowen commended the team for their excellent service, including a test ride and setup for his new bike. Faith Sisk recounted a disappointing experience at another bike shop, but praised Formby Cycles for resolving her issue with her bike's handlebars. B. W. appreciated the helpful and knowledgeable staff member who served him, while Kevin White praised the staff's helpfulness and knowledge across various product categories.
Luke Higham echoed this sentiment, stating that the staff's customer service was exceptional, going above and beyond to resolve his issue with a cassette replacement. Pippa Jackson and her family enjoyed their visit, receiving expert advice on bike sizes, seats, helmets, and tire sizes.
Mixed Experience
Unfortunately, not all reviews have been positive. D. C. Tunstall reported a disappointing experience, feeling ignored and left to wait for 20 minutes at the counter.
Outstanding Service
Joe Edwards and Craig Dunn also commended the staff's professionalism and ability to deliver high-quality service, recommending Formby Cycles to others.
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