Business Details
18 Years
experience
Emergency
services
Trusted IT Support Services in the UK
Established in 2008, Smart IT has built a reputation as a trusted provider of comprehensive IT solutions across the UK. With offices in Gateshead and Leeds, our team of over 60 certified professionals delivers tailored services including managed IT support, cloud infrastructure, cybersecurity, and business continuity solutions. We hold ISO 9001 and ISO 27001 certifications, demonstrating our commitment to quality management and information security. Our approach combines technical expertise with a client-centric philosophy, ensuring businesses receive proactive support that aligns with their operational needs.We specialise in serving diverse sectors such as healthcare, education, manufacturing, and professional services, with a proven track record of helping organisations enhance efficiency through technology. Our investment in staff development, including a nationally recognised apprenticeship programme, ensures we maintain cutting-edge capabilities while delivering consistent service excellence. Unlike many providers, we retain full control over core IT services rather than subcontracting, guaranteeing accountability and service quality.
Services
IT Support
Cloud Solutions
Cyber Security
Backup & Recovery
Telephone Systems
Data Networks
Website Development
Managed IT Services
Microsoft 365
Leased Lines
Details
- Year established: 2008
Highlights and features
- ISO 9001 and ISO 27001 certified for quality and information security
- 24/7 server monitoring and emergency response capabilities
- Over 60 certified IT professionals with sector-specific expertise
- Transparent communication with no technical jargon
- Proactive approach preventing 90% of potential IT issues
Associations and certifications
- ISO 9001
- ISO 27001
What people say
Excellent service
Prompt response
Professional engineers
Reliable support
Knowledgeable staff
Services
Managed IT Support
Our fully managed IT support ensures continuous system operation with proactive monitoring and rapid issue resolution. Available 24/7, this service includes regular updates, security patches, and performance optimisation. Businesses benefit from predictable costs and dedicated technical resources.
Cloud Solutions
We implement scalable cloud infrastructure tailored to business requirements, including Microsoft 365 and Azure integration. Our solutions enhance collaboration while maintaining strict security protocols. Migration services ensure seamless transition with minimal operational disruption.
Cyber Security
Comprehensive security services protect against evolving threats through multi-layered defences. Features include endpoint protection, email filtering, and compliance audits. Regular vulnerability assessments ensure ongoing regulatory adherence and data integrity.
Backup & Recovery
Secure, automated backup solutions guarantee business continuity with compliance-ready storage. Our systems enable rapid data restoration while maintaining encryption standards. Regular testing ensures recovery processes remain effective under various scenarios.
People
Tony Wilson
Managing Director
With over 20 years in technology leadership, Tony directs Smart IT's strategic growth while maintaining client relationships. His industry expertise ensures alignment with emerging IT trends and customer needs.
Shaun Simpson
Technical Director
As Technical Director, Shaun oversees service delivery and technical innovation. His engineering background ensures implementation of cutting-edge solutions while maintaining operational excellence across all client engagements.
Darryl Robinson
Sales Director
Darryl leads client acquisition with a focus on understanding business requirements. His 15-year telecoms background informs tailored solution proposals that address specific organisational challenges and growth objectives.
Simon Thomas
Customer Relations Director
With 30 years' experience, Simon ensures service quality and client satisfaction. He manages support teams to maintain high response standards while implementing continuous improvement initiatives based on client feedback.
Questions
What IT services do you offer for growing businesses?
We provide managed IT support, cloud solutions, cybersecurity, and business continuity services tailored to scale with your organisation's needs.
Are you available for emergency IT support?
Yes, our ISO-certified team offers 24/7 emergency response with average resolution times under 2 hours for critical issues.
How do you ensure data security?
Through ISO 27001-certified processes including multi-factor authentication, email/web security, and regular vulnerability assessments.
Do you support remote working setups?
Yes, our cloud-based telephone systems and Microsoft Teams integration enable seamless remote operations for distributed teams.
What industries do you specialise in?
We serve healthcare, education, manufacturing, professional services, and third-sector organisations with sector-specific IT solutions.
