Improving your home, one stove at a time
Cumberland Stove Services is a limited company based in Cockermouth, Cumbria, established with a combined 30 years of expertise in the solid fuel and gas industry. We take great pride in delivering exceptional workmanship and unparalleled customer service, ensuring your complete satisfaction.
Our Commitment to Quality and Safety
At Cumberland Stove Services, we are committed to working to the highest possible standards. As a Hetas-registered installer, we adhere to the strictest safety regulations and use only the finest materials to ensure the highest quality finish. Our experienced technicians are fully qualified and insured, giving you peace of mind.
Our Services
We offer a comprehensive range of services to meet all your stove and fireplace needs, including:
**Chimney Services
- Comprehensive chimney sweeping to ensure optimal performance and safety.
**Stove Servicing & Maintenance
- Regular servicing to maintain optimal performance, addressing wear and tear and ensuring safety.
- Complete restoration and respraying services for that like-new finish.
**Flue Lining
- Installation of high-quality flue liners to protect your chimney and ensure efficient combustion.
**Stove Installation
- Professional installation of various types of stoves, taking into account your unique needs and home.
- Free survey and estimate to ensure accurate pricing and options.
**Fireplace Installation
- Installation of beautiful and functional wood-burning, stone, or cast iron fireplaces.
**Twin Wall Chimney Installation
- Ideal for situations where a traditional flue is not possible, offering aesthetic flexibility and increased installation options.
Our Values
Our values are simple:
- Integrity: We operate with honesty and transparency, building trust with our customers.
- Quality: We deliver exceptional workmanship and use only the highest quality materials.
- Customer Focus: We prioritize your needs, offering personalized advice and excellent communication.
- Sustainability: We promote the efficient use of solid fuels and responsible chimney maintenance.
Excellent Customer Service and Workmanship
The reviews for Cumberland Stove Services are overwhelmingly positive, with all three reviewers giving a perfect 5-star rating. The common thread among these reviews is the exceptional customer service provided by the company's staff, particularly Ben and Lisa. Reliability and expertise are highlighted as key strengths, with reviewers praising the team's ability to complete jobs to a high standard and exceeding expectations.
Ben's attention to detail and willingness to go above and beyond are specifically mentioned by Tom Roth, who was impressed by the extra work done on his fireplace. Similarly, Richard Wainwright and Tom Roth both mention the showroom as a pleasant experience, with the staff being welcoming and helpful.
Quality of Work and Showroom
The quality of the work is also a major talking point, with all three reviewers impressed by the end result. Richard Wainwright's review mentions that everyone who sees the stove loves it, while Tom Roth's review highlights the excellent job done on his fireplace. Joan Pearson, who visited the showroom to view a log burner, was impressed by Lisa's knowledge and helpfulness.
Conclusion
While there are no criticisms or negative comments to speak of, it's clear that Cumberland Stove Services has set a high standard for customer service, workmanship, and showroom experience.
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