Business Details
30 Years
experience
Your Trusted Hot Tub & Swim Spa Experts in the UK
Established in 1996 as Hot Tub Barn, our business has evolved into BETA Wellness, maintaining a legacy of excellence in supplying premium hot tubs and swim spas across the UK. Our team combines over 25 years of industry expertise with a commitment to innovation, sustainability, and customer-centric service. We operate showrooms in Chelmsford, Sevenoaks, and Ashford, offering in-store testing facilities to ensure clients experience products firsthand before purchasing. Backed by an 8-year warranty and free after-sales support within the warranty period, we prioritise quality through direct control of our production chain and eco-friendly manufacturing processes.Our integration with global parent company Crystal Island enhances our ability to deliver cutting-edge products while maintaining rigorous quality standards. With a focus on reducing environmental impact through AI-optimised production and sustainable practices, we remain dedicated to providing exceptional value, expert advice, and a seamless customer journey from consultation to ownership.
Services
Hot Tubs
Swim Spas
Exercise Pools
Dog Hydrotherapy Pools
Backyard Pools
Details
- Year established: 1996
Highlights and features
- We offer 25+ years of expertise in hot tub and swim spa sales and service.
- Our showrooms provide in-store testing facilities for hands-on product experience.
- We provide free callouts during the warranty period for hassle-free maintenance.
- Our eco-friendly factory utilises AI technology to minimise environmental impact.
- We maintain rigorous quality control through direct oversight of our production chain.
What people say
Expert guidance
Hands-on testing
Free after-sales support
Eco-friendly practices
Durable products
Services
Hot Tubs
Our hot tubs combine hydrotherapy jets, ergonomic seating, and energy-efficient design for ultimate relaxation. Ideal for home or commercial use, they feature advanced water filtration systems and durable acrylic shells. Clients benefit from expert installation guidance and ongoing maintenance support.
Swim Spas
Swim spas offer counter-current systems for year-round swimming in compact spaces. Designed for fitness enthusiasts and rehabilitation, they feature adjustable flow rates and spacious swim zones. We provide tailored advice on pool sizing, placement, and usage optimisation.
Dog Hydrotherapy Pools
Specially designed pools for canine hydrotherapy support joint rehabilitation and mobility improvement. Temperature-controlled water reduces strain on animals' joints while promoting muscle development. Our team advises on appropriate pool specifications for veterinary or home use.
Backyard Pools
Customisable backyard pools cater to family recreation needs with safety-focused designs. Options include above-ground and in-ground installations with child-safe barriers and non-slip surfaces. We offer comprehensive planning assistance and space-efficient configurations.
After-Sales Service
Comprehensive after-sales support includes routine servicing, water chemistry management, and warranty repairs. Free callouts within warranty periods ensure ongoing functionality. Our technicians provide preventative maintenance training to extend product lifespan.
People
Natasha Rogers
Sales Manager
With 15 years in the wellness industry, Natasha leads our Chelmsford showroom team. She specialises in matching clients with optimal hydrotherapy solutions through personalised consultations.
Janice Coysten
Showroom Coordinator
Janice manages our Sevenoaks location, combining technical expertise with customer care. She oversees product demonstrations and ensures seamless client experiences during store visits.
Martyn Gent
Regional Operations Lead
Martyn coordinates Ashford showroom operations, focusing on sustainable practices and quality control. His engineering background ensures technical excellence in all product installations.
Questions
What hot tub sizes do you offer?
We provide hot tubs ranging from compact 2-person models to large 7-seat units with loungers, accommodating various space requirements and group sizes.
Do you provide installation services?
Yes, our team offers professional installation guidance and can recommend certified installers for complex setups or custom configurations.
What warranty options exist?
All products include an 8-year structural warranty covering shells, plumbing, and electrical components, with free callouts during the warranty period.
Can I test products before purchasing?
Absolutely. Our showrooms feature fully operational displays allowing hands-on testing of all hot tubs and swim spas before commitment.
Do you offer eco-friendly options?
Our production facility uses AI-optimised processes to reduce waste, and all models feature energy-efficient insulation and water conservation systems.
What payment methods are accepted?
We accept major credit/debit cards, bank transfers, and offer financing options through select partners for qualifying purchases.
