Business Details
21 Years
experience
Emergency
services
Trusted IT Support in Southampton
Established in 2005, Net Primates has built a reputation as a trusted IT support partner for businesses across the UK and internationally. Our proactive approach combines advanced infrastructure with tailored solutions to ensure technology works seamlessly for our clients. With a dedicated team of experts, we prioritise building long-term relationships while delivering rapid problem resolution and comprehensive cyber security protection. Our services span IT support, Microsoft 365 integration, connectivity solutions and network management, all underpinned by a commitment to innovation and client education.We distinguish ourselves through consistent service delivery from the same team members, ensuring clients receive both technical expertise and personalised attention. Our focus on preventative measures and robust systems design helps businesses maintain productivity while mitigating cyber risks. Operating from our base in the New Forest, we serve clients ranging from local enterprises to international organisations.
Services
IT Support
Microsoft 365
Cyber Security
Connectivity
Remote Support
Details
- Year established: 2005
Highlights and features
- We've delivered IT solutions since 2005 with proven industry expertise
- Our dedicated team provides consistent, personalised support
- Proactive infrastructure design prevents technical issues before they occur
- Certified cyber security specialists protect against evolving threats
- Tailored solutions for businesses across the UK and internationally
Associations and certifications
- Cyber Essentials Plus
Services
IT Support
Our comprehensive IT support ensures business continuity through rapid issue resolution and proactive system maintenance. We manage hardware, software, and network infrastructure to minimise downtime. Our team provides both reactive troubleshooting and strategic technology planning for organisations across multiple sectors.
Microsoft 365
We implement and support Microsoft 365 ecosystems with enhanced security features. Our service includes email protection, cloud storage management, and application optimisation. We help businesses leverage Microsoft's productivity tools while maintaining robust cyber defences against phishing and unauthorised access.
Cyber Security
Our cyber security service combines threat prevention with staff education. We provide network protection, malware defence, and security certification support. The service includes real-time monitoring, access control management, and regular security awareness training to combat evolving digital threats.
Connectivity
We design and maintain business-grade internet and telecoms infrastructure. Our connectivity solutions include leased lines, wireless networks, and VoIP systems. We ensure reliable communication channels with failover options and network segmentation for enhanced security and performance.
Remote Support
Our remote support service enables rapid technical intervention without onsite visits. Through secure connections, we resolve issues, perform updates, and monitor systems in real-time. This service includes remote backup management and virtual private network configuration for distributed teams.
People
Steve Cole
Managing Director
With over 15 years in IT leadership, Steve directs Net Primates' strategic vision. He oversees service delivery and business growth while maintaining client relationships. His expertise spans infrastructure design and cyber security governance.
Rupert Walmsley
Technical Director
Rupert leads technical operations with specialist knowledge in network architecture. He manages complex system implementations and ensures technical standards compliance. His background includes enterprise-level IT infrastructure projects.
Chris Dewey
Technical Manager
Chris coordinates day-to-day technical support while mentoring junior staff. He specialises in cloud solutions and system integration. With extensive client-facing experience, he bridges technical capabilities with business requirements.
Nelson Assis
Support Technician
Nelson provides frontline technical assistance with focus on rapid problem resolution. He supports both onsite and remote clients while contributing to system monitoring and maintenance procedures.
Kiran Varkey
Support Technician
Kiran delivers hands-on technical support across hardware and software platforms. He assists with network management and client training while maintaining detailed service documentation.
Questions
What IT services do you offer?
We provide comprehensive IT support including system management, Microsoft 365 integration, cyber security solutions, and network connectivity services tailored to business needs.
Do you support businesses outside Hampshire?
While based in the New Forest, we support clients across the UK and internationally through remote assistance and strategic partnerships.
How do you handle urgent IT issues?
Emergency support is available via phone with immediate response prioritised. Our ticketing system ensures continuity through assigned technical contacts.
What cyber security accreditations do you hold?
We are certified under the UK Government's Cyber Essentials Plus scheme, demonstrating compliance with rigorous security standards.
Can you help with Microsoft Office 365 security?
Yes, we enhance Microsoft 365 platforms with additional protections against phishing, unauthorised access, and email fraud while maintaining user functionality.
How do you ensure service continuity?
Through proactive infrastructure monitoring, regular system updates, and failover connectivity solutions that maintain operations during technical disruptions.
