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New Row Dental Practice is a well-established family-friendly dental practice that has been providing high-quality NHS and Private dental care in Dunfermline and the wider area of Fife since July 2008. Our team of experienced dentists and hygienists are committed to providing you with a high standard of professional care using modern dental equipment and techniques in a friendly and relaxed atmosphere.
Our Services
We offer a comprehensive range of dental treatments under both NHS and Private care. Our services include general dental care, chipped tooth options, missing teeth options, bonded crowns, bridges, dentures, root canal treatment, jaw problems, mouth cancer screening, and childsmile. Additionally, we offer cosmetic teeth whitening, all ceramic metal-free crowns, porcelain veneers, and white composite fillings.
Our Clinic
Our clinic is equipped with modern dental equipment and techniques to ensure that you receive the best possible care. Our waiting room and treatment rooms are designed to provide a comfortable and relaxing atmosphere, and our decontamination facilities ensure that we maintain the highest standards of hygiene and cleanliness.
Our Team
Our team of dentists and hygienists are highly trained and experienced in providing high-quality dental care. We understand that visiting the dentist can be a daunting experience, which is why we strive to make you feel welcome and at ease from the moment you step into our practice. Our friendly and approachable team will take the time to listen to your concerns and answer any questions you may have, ensuring that you receive the best possible care.
Testimonials
Don't just take our word for it! Our patients have been kind enough to share their experiences with us, and we're proud to say that we've received numerous positive reviews and testimonials. From our warm and welcoming reception area to our friendly and helpful staff, we're committed to providing you with an exceptional dental experience.
Dental Practice Review Summary
Shocking Experiences
Several reviewers have had extremely poor experiences at this dental practice. Many have expressed frustration with cancelled appointments, lack of empathy from dentists, and unprofessional behavior from staff. One reviewer claims they were treated rudely and confrontationally by a dentist, while another felt vulnerable and unwelcome due to uncommunicative staff. Others have experienced poor treatment, including fillings that didn't work and unnecessary drilling into roots.
Communication and Care Issues
Recurring themes in these reviews include poor communication, lack of care and empathy, and unprofessionalism. Reviewers have criticized the practice for not returning calls, not providing adequate advice or reassurance, and not explaining procedures clearly. Several reviewers felt anxious or nervous due to the practice's approach, and some have sought treatment elsewhere.
Lack of Positive Experiences
In stark contrast to the numerous negative reviews, only two reviewers have had positive experiences. These reviewers appreciated the practice's text reminders, friendly staff, and professional treatment. However, these positive experiences are vastly outnumbered by the negative reviews.
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