Business Details
21 Years
experience
Premium Cedar Hot Tubs Designed in the UK
Urban Cedar has been designing and crafting premium cedar hot tubs since 2005, combining UK-based design expertise with high-quality manufacturing. Our hot tubs are exclusively available direct from us, ensuring customers receive both exceptional value and a seamless purchasing experience. With a showroom in Bristol and installation teams operating across the UK and Europe, we prioritise customer satisfaction through personalised service, from initial consultation to delivery and installation. Our team of specialists offers virtual and in-person showroom visits, ensuring clients can explore our products in detail before making a decision. We stand by the durability and craftsmanship of our products, evidenced by our long-standing reputation and the loyalty of customers who return for upgrades years later.Our commitment to transparency, responsive communication, and after-sales support underscores our dedication to exceeding client expectations. Every hot tub is engineered for performance and aesthetic appeal, featuring solid cedar cabinets and advanced technology for a luxurious experience. We provide comprehensive aftercare services, including maintenance, winterisation, and relocation, ensuring long-term enjoyment of our products. Our family-run ethos drives our approach to customer care, treating every client relationship with the attention and integrity it deserves. With over two decades of experience, we continue to innovate while maintaining the traditional craftsmanship that defines our brand.
Services
Hot Tub Sales
Engineer Call Out
Servicing
Winterisation
Relocation
Showroom Service
Virtual Consultations
Installation
Aftercare Support
Parts Supply
Details
- Year established: 2005
Highlights and features
- We offer handcrafted cedar hot tubs designed in the UK with USA components.
- Our team provides personalised service from initial enquiry to installation.
- We operate a family-run business with over 18 years of industry experience.
- We offer free delivery and installation on all hot tub orders in October.
- Our engineers provide comprehensive aftercare services including servicing and winterisation.
What people say
Super slick process
Personalised service
Exceptional customer service
Looks amazing
Highly recommended
Services
Hot Tub Sales
We offer a range of handcrafted cedar hot tubs designed in the UK, available in three exclusive ranges. Each model combines premium materials with advanced technology for durability and aesthetic appeal. Customers benefit from direct purchasing, free delivery, and installation within October.
Engineer Call Out
Our engineers diagnose and resolve hot tub issues on-site, discussing required parts and replacements before proceeding. The service includes a call-out fee and transparent pricing for parts, ensuring clarity and reliability for both in-warranty and out-of-warranty tubs.
Servicing
Regular servicing includes system flushing, part inspections, and thorough cleaning to maintain optimal performance. Engineers ensure all components function correctly, offering part replacements if needed, with clear communication throughout the process.
Winterisation
This service prepares hot tubs for winter storage by draining, cleaning, and applying non-toxic antifreeze. Two packages are available, ensuring tubs remain protected during colder months without damage to pipework or components.
Relocation
We carefully relocate hot tubs using protective packaging and rubber mats to prevent damage. Clients must ensure tubs are empty and disconnected before our team moves them, though we do not refill or reconnect units post-relocation.
Questions
Do you offer hot tub servicing?
Yes, we provide comprehensive servicing including system flushing, part inspections, and cleaning to ensure optimal performance.
Can I view hot tubs in person?
Yes, visit our Bristol showroom Monday-Friday 9am-5pm or book a virtual consultation.
Is delivery and installation included?
Yes, free delivery and installation on all orders placed in October.
What aftercare services do you provide?
We offer engineer call-outs, winterisation, relocation, and parts supply for ongoing maintenance.
Are hot tubs covered by warranty?
Warranty details vary; out-of-warranty tubs incur additional charges for parts and services.
Do you sell replacement parts?
Yes, we supply spare parts including pumps, decals, and control panels for all models.
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