Nurturing Young Minds, Building Stronger Futures
Our journey began with a simple desire: to create exceptional outdoor experiences that families and friends could enjoy together. Over time, this vision has blossomed into a seasoned expertise in crafting premium hot tubs, saunas, and plunge pools.
Our Passion
We take pride in meticulous attention to detail, meticulously selecting materials and employing innovative technology to ensure unparalleled quality and longevity. Each product is designed to seamlessly integrate with your outdoor space, becoming a focal point for relaxation and unforgettable gatherings.
Our Services
We offer a comprehensive range of services to cater to your every need:
- Bespoke Design: Our talented team of designers will collaborate with you to design a custom oasis that perfectly aligns with your vision and needs.
- Expert Installation: Our highly skilled installers ensure flawless and efficient installation of your chosen product.
- Quality Aftercare: We offer ongoing support to ensure the optimal performance and enjoyment of your investment.
- Comprehensive Maintenance: Our experienced technicians will keep your hot tub, sauna, or pool functioning smoothly throughout the years.
Our Values
Our core values guide us in every aspect of our work:
- Innovation: We embrace new technologies and trends to deliver the most advanced and efficient products available.
- Quality: We prioritize unwavering craftsmanship and meticulous attention to detail in every step of the process.
- Customer Focus: We remain dedicated to understanding and exceeding your individual needs and expectations.
- Sustainability: We are committed to responsible environmental practices and utilize sustainable materials whenever possible.
Join us on a journey to create your dream outdoor oasis!
Company Overview
Urban Cedar Hot Tubs have received an overwhelmingly positive response from their customers. Every review given rates the company 5 stars, praising their exceptional service, product quality, and installation expertise.
Sales and Customer Service
The sales process is described as "low pressure" and "informative" by Robin Riordan, with Jake and Mark being singled out for their professionalism and customer skills. Similarly, Antony, from the sales team, is praised by Ben Dexter for his knowledge and helpfulness in choosing the right sauna. The company's willingness to explain and guide customers throughout the process is a common theme, with multiple reviewers mentioning daily or weekly updates via email.
Installation and Quality
The installation team is highly praised for their expertise, friendliness, and professionalism. Mark, Jo, and Harry are specifically mentioned for their excellent customer service and attention to detail. The company's product quality is also emphasized, with several reviewers complimenting the finish and build of their hot tubs or sauna.
Additional Services
Urban Cedar's ability to overcome logistical challenges, such as craneing a hot tub into a tight space, is highlighted by Jane G. and Grainne Farrant. The company's willingness to go the extra mile to ensure a smooth installation is further evidence of their commitment to customer satisfaction.
Conclusion
Urban Cedar Hot Tubs have established a reputation for excellence in customer service, product quality, and installation expertise. Every reviewer has had a positive experience with the company, from the sales process to the post-installation support.
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