Building Excellence, One Project at a Time
Established in 2006, Hotprice has become a leading supplier of high-quality fireplaces, gas fires, electric fires, wood burning stoves, and accessories across the UK. Our extensive range caters to all tastes and budgets, ensuring you find the perfect focal point for your home.
Our Expertise
At Hotprice, we pride ourselves on our expert knowledge of fireplaces and related products. Our experienced team can guide you through the selection process, helping you find the right fireplace solution for your needs. We can also provide valuable advice on installation, safety measures, and ongoing maintenance.
Our Products
We offer a comprehensive selection of:
- Gas Fires: Efficient and convenient gas fires for various flue types, including those suitable for homes without chimneys.
- Electric Fires: Stunning flame effects, perfect for adding warmth and ambiance to any room.
- Wood Burning Stoves: Powerful heating combined with clean-burning technology for a traditional feel.
- Fireplaces: A diverse range of styles in marble, wood, stone, and cast iron to complement any interior.
Committed to Quality
All our products come with full manufacturer warranties and benefit from our exceptional customer service. We prioritize high quality and offer comprehensive after-sales support.
Exceptional Customer Service
At Hotprice, we value your satisfaction. Our friendly and knowledgeable staff are dedicated to providing exceptional customer service from browsing our website to after-sales support. We are committed to:
- Providing accurate and timely information
- Assisting with product selection
- Handling orders and deliveries efficiently
- Addressing any concerns promptly and professionally
Discover the Warmth and Beauty of a Hotprice Fireplace Today!
Browse our extensive range of high-quality fireplaces and find the perfect one to enhance your home. We are confident that you will find the perfect solution to warm your home and create a beautiful focal point.
Problems with Installations and Customer Service
Several reviewers have had negative experiences with the company's installations and customer service. A reviewer who purchased a multi-fuel stove reported that the chimney pot cowl was installed incorrectly and the company failed to register the installation with HETAS, causing him significant stress when trying to sell his property. When he contacted the company to resolve the issue, he was met with unhelpful and unprofessional responses. Another reviewer reported a similar experience, with the company failing to register the installation of their wood stove and refusing to do so unless they were paid an additional fee.
Additionally, several reviewers have reported poor customer service, with the company passing responsibility from person to person and failing to take ownership of their mistakes. One reviewer had to drive an enormous fireplace back to the manufacturer in Durham, a 7-hour round trip, after the company refused to help them with a return.
Showroom and Delivery Issues
On the other hand, one reviewer had a positive experience with the company, reporting that the showroom was lovely and the staff super helpful. However, another reviewer had issues with their delivery, with the company failing to deliver an ordered fireplace and refusing to help them with a return.
Product Quality
Some reviewers have reported issues with the quality of the products they received. One reviewer reported that their stove was never HETAS registered and that the company failed to register it, which caused them significant stress when trying to sell their property.
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