Creating Interior Experiences with a Difference
At The Deluxe Group, we are passionate about creating unforgettable interior experiences that leave a lasting impression. With a rich history spanning over 50 years, we have refined our craft to deliver bespoke, story-led interiors that bring our clients' vision to life. Our team of master craftsmen, innovators, and pioneers strive to push the boundaries of what is possible, combining traditional techniques with cutting-edge technology to create truly unique and memorable spaces.
Our Journey
Established in 1969 by Colum O'Farrell (Snr) in Portadown, The Deluxe Group has remained a privately owned business, now led by Colm O'Farrell (Jr). We have retained the positive attributes associated with a family-owned business, combining them with a global outlook and innovative approach to grow from a specialist decorative finishes sub-contractor to delivering world-class turn-key fit-out interiors and show-sets internationally.
Our Services
We offer a comprehensive range of services, including bespoke joinery, fit-out, and interior design. Our expert team works closely with clients to understand their vision and bring it to life, whether it's a luxury residential property, a themed entertainment venue, or a high-end retail space. We pride ourselves on our attention to detail, commitment to quality, and dedication to delivering exceptional results that exceed our clients' expectations.
Our Expertise
With a diverse portfolio of projects across multiple sectors, including hospitality, luxury residential, workplace, heritage and culture, marine, and visitor attractions, we have honed our expertise in creating authentic story-led interiors that capture the essence of our clients' brand. Our team has worked with internationally recognised brands such as Universal Studios, Johnnie Walker, The Old War Office, AC Marriott, Marella Cruises, Disney, and Unbound Collection by Hyatt, to name a few.
Poor Customer Service
Several reviewers had a negative experience with the company, citing difficulties in contacting them and receiving help. Anthony C. gave the company a 1-star rating, stating that it was not a pleasant experience dealing with the people involved, and that he didn't trust what they said.
Communication Issues
Elena Salvatore, also rating the company 1-star, expressed her frustration with the company's customer service. She was unable to get in touch with them, despite sending multiple emails, and was met with continuous silence. She mentioned that she only needed a simple piece of information about one of their products, but was left with no response.
Overall
The reviewers' experiences with the company were overwhelmingly negative, with both mentioning issues with communication and customer service.
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