A Commitment to Quality Care and Person-Centred Support
Prestwick Care Group has been a trusted provider of specialist care homes throughout the North East of England since 1992. We are a family-owned and operated organisation with a deep-seated commitment to delivering exceptional care and support to our residents.
Our Care Philosophy
Our philosophy is rooted in person-centred care, ensuring each resident receives tailored care that meets their unique needs and preferences. We believe in fostering a warm and supportive environment where residents feel valued, respected, and empowered. Our dedicated team of professionals work together to provide holistic care that encompasses physical, emotional, and social wellbeing.
Our Services
We operate a diverse range of care homes across the North East, offering a continuum of care options to meet diverse needs. Our care homes provide:
- Residential care: Personal assistance with daily activities and a safe and comfortable environment.
- General Nursing care: Comprehensive medical care and support for various health conditions.
- Dementia care: Specialized care and support tailored to the unique needs of individuals with dementia.
- Physical disability care: Specialized support and assistance with daily activities for those with physical disabilities.
A Focus on Staff Development
We are committed to attracting and retaining highly skilled and compassionate staff. We invest in ongoing training and development opportunities to empower our team and ensure they have the necessary knowledge and skills to provide exceptional care.
Our Commitment to Excellence
At Prestwick Care Group, we are driven by a relentless pursuit of excellence. We continuously monitor and improve our services, seeking feedback and implementing innovative approaches to care. We are proud to be recognized for our high standards and have received numerous awards for our commitment to care and innovation.
Summary of Reviews for Heathfield Care Home
Summary of Reviews for Heathfield Care Home
Author: De De
Rating: 1 stars
Review: Over the years Heathfield care home has taken a very poor dip in all areas of care. I sincerely wish I could add something positive about this home. Maybe the design! Comunication between residents, family, and staff is abysmal. Especially on the night shift, majority of staff are new with very little if no experience. Problems keep occurring and not addressed.
Author: Susan D.
Rating: 1 stars
Review: My mam received the most appalling care in one of these care homes. Addison Court in Crawcrook PLEASE READ MY REVIEW ON ADDISON COURT Just been looking at other reviews of another one of their homes and do not know how they get away with the standards of care. Shocking. The home my mam was in was absoluy filthy. Ripped holy bedding, dity stained chairs, dirty sticky floors.
Author: M. T.
Rating: 1 stars
Review: Exploiting staff and leaving patients to die. disgusting practice. over 30 safeguarding reports in a year. you should be ashamed of yourself.
Author: Gary Dawson
Rating: 1 stars
Review: Appalling shocking care homes. Last 2:newest 5 star reviews seen a bit suspect. Within 6 minutes of each both giving 5 stars with no proper name and no comments on why 5:star. They have no other reviews either. Is this just to get ratings back up
Author: Purple Purple
Rating: 1 stars
Review: Disgusting behaviour by this company in all areas. Thank you Panorama for showing the nation how this company runs!
Author: Kevin Finnigan
Rating: 5 stars
Review: Performed my show at Brunswick house yesterday and the staff blew me away with their passion to keep everyone smiling and happy. Wow, I do my show at least twice a week in residential homes and this one is right up there. Such lovely and caring staff. Well done guys you were all amazing x
Author: Barbara Boston-Jones
Rating: 5 stars
Review: Mum just moved into Melton Park today. Fantastic staff and a fab home. Good luck and God bless to all residents and staff xxx
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