Honest Sales and Trustworthy Repairs - Your Appliance Repair Experts
DK Appliances is a local, family-run business with a long-standing reputation for providing reliable, professional, and efficient services in the repair and sale of domestic appliances. With our extensive experience in the retail and repair of home appliances, you can trust in the quality and longevity of any appliance you purchase from us.
Our Service Areas
We are proud to serve the communities of Diss, Thetford, Ipswich, Eye, Stowmarket, Bury St. Edmunds, and the surrounding areas. Our commitment to customer satisfaction and quality workmanship has earned us a loyal customer base, with many of our clients recommending our services to others.
Quality and Efficient Services
Formerly known as Doug Aiken, the business was taken over by the current owner, Dean, approximately 8 years ago. Since then, DK Appliances has grown from strength to strength, providing fast, efficient, and high-quality services to our clients. We pride ourselves on honesty, value for money, and our ability to work around our customers' schedules, offering both AM and PM appointments to avoid keeping them waiting all day.
Expert Sales and Repairs
At DK Appliances, we offer a wide range of new and quality refurbished domestic appliances for sale. Our team of friendly and approachable professionals is always on hand to help with any queries, offering advice over the phone or arranging an engineer visit if required. We are committed to recycling and selling refurbished machines instead of discarding them, making us an environmentally responsible choice.
Customer-Focused Approach
We have a host of letting agents on our books who use our services on a daily basis to ensure their tenants have speedy and reliable repairs to their appliances. Our professional and caring approach to customer service has earned us the trust and loyalty of our clients, who rely on us for our expertise and commitment to quality workmanship.
Flexible Appointment Options
We offer flexible appointment options to suit our customers' needs, with AM and PM appointments available. We understand that waiting all day for a repair or service can be inconvenient, which is why we do our utmost to work with our customers' requirements.
Professional and Reliable Repair Services
At DK Appliances, we have a vast knowledge of all domestic appliance repair problems, allowing us to fix or repair your appliances quickly and cost-effectively. We can fix a range of appliances, including dishwashers, kitchen appliances, ovens, washing machines, fridge freezers, and tumble dryers. Please note that we are no longer able to repair vacuums or microwaves.
Reasonable Charges
Our one-off call-out fee is 65.00 inc. VAT and includes all labour. We are committed to providing transparent and reasonable charges, so there are no hidden fees or surprises.
Expert Advice and Support
Our team of experts is always on hand to answer your calls if you have any issues or problems with an appliance. We are here to help, so don't hesitate to contact us during our opening hours.
Budget-Friendly Repairs
If you're on a tight budget, getting your appliance repaired can be a much more cost-effective way of ensuring it continues to function properly. We are here to help you save money and extend the lifespan of your appliances.
Poor Customer Service and Incompetence
Several customers have reported having a poor experience with DK Appliances, citing incompetence and poor customer service. Helen Walker was left with a flooded utility room after a faulty washing machine installation, and was told to deal with the issue herself. Brian Young had a similar experience, with the engineer failing to fix the problem and subsequently being found at a wrong address.
Mixed Reviews
On the other hand, there are some positive reviews that praise DK Appliances for their excellent service. Candyman C. reports a swift repair of a tumble dryer, and Sabrina Wheetman was treated with courtesy and efficiency. Nicole Robinson, Claire Waterworth, Jenny Hall, and Maria Jones also had positive experiences with DK Appliances. Michelle Darby and Ruth Bolger were impressed with the quick resolution of their washing machine issues.
Delivery Issues
Bill C. reported a poor experience with delivery, stating that the company could not accommodate his availability for a delivery time, and ultimately cancelled the sale.
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