Unlock the Power of Business Communications
At Overline, we understand the importance of effective communication in today's fast-paced business environment. With the current landscape changing rapidly due to the Covid-19 pandemic, we believe that it's essential for businesses to adapt and evolve to stay ahead of the curve. That's why we're dedicated to providing innovative unified communication solutions that enable effortless remote working for teams of all sizes. Our expertise in the UK telecommunications and office technology industry spans over two decades, and we're proud to have helped over 4,000 companies transform their communications infrastructure and future-proof their businesses.
Our Story
Our journey began in 1994 with the installation of premium PBX systems, and over the years, we've grown into a dynamic and customer-focused team that provides a wide range of business communications, Cloud, and data services at affordable prices. We've built a talented team of engineers, technical consultants, and support staff who are passionate about delivering exceptional customer service and support. We've successfully embraced remote working and unified communications within our own organisation, which has enabled us to stay productive during difficult times and provide the services and support our customers need.
Our Services
We offer a comprehensive range of services designed to make life easier for your business and your employees. Our unified communication tools for businesses enable effortless remote working, and our VoIP business phone solutions provide the benefits of unified communication for businesses of all sizes. We also offer experienced and solution-driven IT support for businesses requiring a scalable solution for their IT and cloud infrastructure. Our tailored solutions allow you to build your own business phone system, selecting the features you need and choosing the devices you want. We also provide Microsoft 365 applications, including Excel, Word, and Teams, hosted on a secure platform.
Our Mission
Our mission is to help businesses like yours choose the very best mix of next-generation technology to address their specific needs. We're committed to helping you transform your communications infrastructure, future-proof your business, and empower your employees to work faster and smarter. We believe that by partnering with us, you can be confident that we'll help you overcome the challenges of remote working and stay ahead of the curve.
Overall Experience
The reviews for Overline are overwhelmingly negative, with most customers expressing dissatisfaction with the company's service, communication, and customer support.
Poor Customer Service
Several customers have reported poor customer service, with complaints about unresponsive and unhelpful representatives, lack of transparency, and being treated unfairly. Adrienne Cadle was left stranded without improved broadband and WiFi after renewing her contract, while Paul McMath was billed for services he never received.
Miscommunication and Poor Communication
Craig and Matthew Smith have both reported receiving faulty equipment, with Matthew's phone being damaged and Brian's phone being faulty. Additionally, customers have reported receiving automated emails rather than personalized communication, leading to misunderstandings and miscommunication.
Overpriced and Unfair Contracts
Several customers have expressed frustration with Overline's contracts, citing unfair treatment, overpricing, and lack of transparency. Adam MacDonald was charged 50 to make a small change to his contract, while Chloe Guy was disconnected from her phone and internet without warning.
Exceptional Service
On the flip side, Michael Olaleye and Anthony Underwood have reported excellent service from Overline's sales and support teams, citing friendly and helpful representatives who were easy to work with.
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