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At Severn Valley Window & Door, we take pride in being a trusted supplier of commercial windows and doors, with a reputation built on quality, reliability, and exceptional customer service. As an independent, privately owned company, we have been serving central England and Wales for over 35 years, delivering comprehensive services that cater to the needs of our clients in the education, healthcare, and public sectors.
Our Services
We are experts in the fabrication of high-quality aluminium windows and doors, as well as the installation and maintenance of commercial aluminium, UPVC, and steel windows and doors. Our fully managed service encompasses design, manufacture, installation, and maintenance, ensuring that our clients receive a seamless experience from start to finish. Whether it's bespoke aluminium windows, UPVC doors, or window locks, we guarantee a professional, friendly, and reliable service that meets the highest standards of quality and safety.
Our Expertise
With a team of skilled professionals and a state-of-the-art manufacturing facility, we utilize the latest CNC technology to precision-engineer our products, ensuring precision, quality, and attention to detail. Our commitment to excellence has earned us a reputation as a trusted partner for many local authorities, police authorities, schools, care homes, nurseries, and hospitals. We are proud to be approved fabricators for Comar Architectural Aluminium Systems, and our dedication to quality has enabled us to achieve rigorous ISO9001 quality standards.
Our Values
At Severn Valley Window & Door, we prioritize customer satisfaction, quality, and safety above all else. We believe in building long-term relationships with our clients, and our commitment to delivering exceptional service has earned us a reputation as a trusted supplier of commercial windows and doors. We strive to maintain the highest level of professionalism, and our team is dedicated to ensuring that every project is completed to the highest standards of quality, on time, and within budget.
Our Accreditations
We are proud to hold various accreditations, including The Guild of Mastercraftsmen, ISO14001, CSCS, CHAS, and Constructionline. We also work closely with Citation plc for professional Health and Safety advice, ensuring that our commitment to safety is unwavering.
Poor Customer Service Experience
A disappointing encounter with a staff member at the office has left a reviewer feeling harassed and disrespected.
Incident Details
While attending an appointment in a nearby building, the reviewer parked in an unmarked spot outside the office due to lack of available spaces. Upon being asked to move their vehicle, they apologised and explained their actions, but were met with rudeness and aggression from a staff member.
Staff Member's Behaviour
The staff member in question stormed out of the office, shouting at the reviewer, and continued to argue despite their apology. The reviewer felt belittled and disrespected, highlighting the need for improved customer service and conflict resolution skills among staff.
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