Our Vision and Values
MSL Logistics was founded on the unwavering principle of delivering exceptional customer service within the automotive industry. We believe in building lasting partnerships with our clients by exceeding expectations and consistently exceeding industry standards. Our dedicated team of experts understands that in the transportation and delivery of vehicles, attention to detail and personalized care are paramount.
Our Service Portfolio
We offer a comprehensive range of services to meet the diverse needs of our clients:
New Vehicle Delivery
We deliver new vehicles directly to dealerships, leasing companies, and individual customers, ensuring a seamless and enjoyable handover experience.
Vehicle Inspection and Collection
Our experienced technicians provide comprehensive vehicle inspections and collection services for leasing companies and fleet owners.
Value-Added Handover Services
We specialize in "value-added" vehicle handover services, including key delivery, test drives, and comprehensive explanations of features and functionalities, ensuring a memorable first experience for vehicle owners.
Vehicle Transport and Warehousing
We operate a fleet of reliable vehicles and partnerships with leading transportation providers to ensure secure and timely transport of vehicles across the country.
Client Focus and Continuous Improvement
At MSL Logistics, we value open communication, transparency, and ongoing feedback. We actively solicit client input to identify areas for improvement and refine our services to meet evolving needs. Our commitment to excellence is evident in our meticulous attention to detail, personalized approach, and proactive problem-solving skills.
Our Team and Expertise
With a combined experience of over 70 years in the automotive industry, our team members are highly skilled in all aspects of vehicle transportation and delivery. Our drivers are courteous, professional, and adept at handling diverse situations with care and attention.
Partnering with MSL Logistics
By choosing MSL Logistics, you gain access to a reliable partner with a proven track record of success in delivering exceptional vehicle experiences. We are committed to building strong, lasting relationships with our clients and providing them with peace of mind knowing their vehicles are in safe hands.
Safety and Working Conditions Concerns
The reviews express significant concerns regarding the working practices and conditions at MSL. Reviewers warn of unscrupulous practices, including failing to meet the National Living Wage and ignoring Health and Safety guidelines for contracted drivers. Additionally, drivers are reportedly misusing company vehicles by adding excessive mileage, carrying passengers, and engaging in other questionable behaviors.
Warning to Drivers and Clients
The author of the review, MinionOrienteering, explicitly warns other drivers and clients to avoid MSL due to these illicit practices. The reviewer suggests that positive reviews may be fake or written by management or relatives, implying a lack of credibility.
