Delivering excellent patient care, one patient at a time.
At Beaumont Lodge Medical Practice, we pride ourselves on being a patient-centred GP practice that provides high-quality healthcare services to our patients. We operate from two convenient locations in Leicester, at Astill Lodge Surgery and Baxters Close Surgery. Our dedicated team of doctors, nurses, and administrative staff work together to deliver a wide range of services that cater to the diverse needs of our patients.
Our Services
Our practice offers a comprehensive range of services, including:
- Routine medical check-ups and consultations
- Chronic disease management and prevention
- Vaccinations and immunizations
- Health promotion and wellbeing initiatives
- Mental health support and therapy
- Referrals to specialist services
- Patient education and self-care guidance
We also offer various online services, such as prescriptions and appointment bookings, making it easier for patients to access our services. Our dedicated team is committed to providing a supportive and caring environment, where patients feel valued and respected.
Patient-Centred Care
At Beaumont Lodge Medical Practice, we are committed to providing patient-centred care that is tailored to the unique needs and preferences of each patient. We believe that every patient deserves to receive the highest level of care, and we strive to deliver this through:
- Personalized consultations and care plans
- A wide range of healthcare services and support
- Regular health checks and risk assessments
- Patient education and self-care guidance
- Promoting healthy lifestyles and wellbeing
Online Services and Resources
We understand that patients increasingly expect to access healthcare services online. Our practice offers a range of online services, including:
- Online appointment bookings and cancellations
- Repeat prescription ordering and collection
- Access to patient records and test results
- Online access to health and wellbeing advice and resources
Patient Participation Group
We believe that patients are an essential part of our practice and are committed to engaging with them through our Patient Participation Group. This group empowers patients to share their experiences and opinions, helping us to improve our services and make informed decisions about the care we provide.
Contact Us
If you have any questions, concerns, or require assistance, please do not hesitate to contact us. You can reach us by phone, email, or in person at one of our two surgery locations.
Neglectful Service
Several reviewers have expressed their dissatisfaction with the service provided by the surgery. One reviewer reported that the nurse was late to return from lunch and did not apologize for the delay. Another reviewer had to wait on hold for a long time before getting through to the surgery, only to be told that the doctor would not see them due to an ongoing medical issue.
Poor Communication
Multiple reviewers have complained about poor communication from the surgery. One reviewer was left on hold for a long time before getting through to the surgery, only to be advised to ring back the next day. Another reviewer had to call multiple times to try and get an appointment, only to be told that the lines were busy.
Rude Staff
Several reviewers have reported negative experiences with rude staff at the surgery. One reviewer described the receptionist as a "waste of time", while another reviewer reported that the clinician they saw was "rude and unprofessional".
Inadequate Appointments
Many reviewers have expressed difficulty in getting appointments at the surgery. Some reviewers have reported having to call multiple times to try and get an appointment, only to be told that the lines are busy or that the doctor is unavailable. Others have reported being given appointments that are not face-to-face or being refused appointments despite being in need of medical attention.
Lack of Availability
Several reviewers have reported that the surgery appears to be understaffed, with long wait times on the phone and difficulties getting appointments. One reviewer reported having to wait for days to get an appointment, only to be told that the doctor was unavailable.
Poor Customer Service
Overall, reviewers have reported a lack of care and understanding from the surgery staff, with many feeling dismissed or ignored. One reviewer even reported feeling suicidal due to the poor service they received.
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